Platform Support Analyst### Platform Support AnalystApply: Mexico City: Full time: R-**WHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. You'll gain deep exposure to real-time issue triage, client data processing, and platform monitoring, while progressively developing the skills needed to transition into engineering.
If you're interested in finance and technology, and eager to grow into a technical role that shapes platform reliability and automation, this role offers the ideal starting point WHAT YOU WILL BE RESPONSIBLE FORThe Analyst will be joining a highly productive, entrepreneurial team within a global organization. After a comprehensive training program, we expect you to:
* Oversee client processing, perform initial investigation and resolution of issues where possible, and escalate to second-line support via our Incident process when needed
* Work closely with the global Analytics Operations and Managed Services team to provide a seamless round the clock service for our clients (Hong Kong, India, Europe and Americas)
* Contribute towards and improve dashboards and alerting capabilities to automate client process monitoring
* Liaise with Global teams to follow up on Incidents and drive enhancements to improve system stability and performance As you grow:
* Drive requirements to improve batch tracking and monitoring capabilities for a range of stakeholders
* Assist in developing monitoring and automation tools to reduce manual effort
* Contribute shifting toward a proactive, SRE-led model focused on platform stability and proactive incident prevention




* Help evolve observability and alerting strategies in collaboration with Release Quality Team
* Participate in incident post-mortems, root cause analysis and their long-term resolutions
* Maintain runbooks and documentation to standardize support workflows WHAT WE VALUEWe expect you to be good at several of the following and be able to
- and interested in
- learning the rest.
* Experience monitoring, diagnosing, and resolving infra/production issues on a SaaS technology platform, including RCA
* Experience using monitoring tools such as Kibana and Grafana, and APM tools such as Datadog
* Experience with Incident management and cross-team collaboration
* Familiarity with Cloud technology and terminology (Azure preferred)
* Basic understanding of Kubernetes problem solving
* Scripting experience with PowerShell/Python
* Familiarity with REST APIs using Postman/Swagger
* Exposure to SQL for client jobs analysis and review is favourable (supporting skill, not core to the role)
* 1-4 years prior experience in similar field with Bachelor's / in Computer Science, IT or Engineering from an accredited institution
* Master's a plus
* Solid quantitative problem-solving and analytical skills, detail oriented
* Ability to multi-task and manage cross-departmental projects
* Proficient in writing and speaking English
* Ability to work on a global team spread across multiple locations and time zones BENEFITSAttractive salary, bonus scheme,



and pension are essential for any work agreement. Therefore, in addition to the traditional benefit scheme, we provide a good work-life balance: versátil

working hours
and a hybrid model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.
Simcorp does offer opportunities for professional development: there is never just only one route
-

we offer
an individual approach to professional development to support the direction you want to take. NEXT STEPSPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. For any questions you are welcome to contact Jimena Ramirez (**)**, Senior Talent Acquisition Partner. For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. #Li-Hybrid #

📌 IT Support Analyst Remote Work (Veracruz)
🏢 Simcorp
📍 Veracruz