Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand.
Built on decades of manufacturing expertise, integral operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Guadalajara .
Reporting to the Director, Central Procurement, Customer Service Representative role involves is in charge of communicating with customers and deal with customer's inquiries.
Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needsHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolutionMaintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customersInterpret customer needs, recognize symptoms, causes and solutions.
Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as neededDemonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehensionIn charge of tracking relevant metrics and drive action items based on results KPIs.
SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customerBusiness and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
Bachelor's degree (BA or BS)Advanced EnglishRequired to be a self-starter with strong organization and planning skillsIntermediate-Advanced ExcelStrong oral and written communication skillsExperience in similar positionExperience interacting with internal customers and cross-functional teamsWhat you'll receive for the great work you provide:Life & Medical insurance.