People Consulting – HR Generalist

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About Integral Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

About The Role

The HR Generalist plays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.

This role combines end-to-end HR operations execution, process knowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.

Working within a clustered HR model supporting both assigned areas and broader team demand, the HR Generalist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.

The role partners closely with other HR stakeholders to ensure accurate, timely, and seamless service delivery, while leveraging digital HR tools, automation, and AI-enabled content to continuously improve how work gets done.

Role focus: Operational excellence, employee experience, digital enablement, governance, and continuous improvement across the employee lifecycle.





HR Operations & Employee Lifecycle Management

- Manage end-to-end employee lifecycle activities, including hire, job changes, leave of absence, and termination.
- Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience.
- Resolve Tier 2 employee and manager queries across multiple channels, including calls, video, ServiceNow, HR portal, and email.
- Execute HR transactions in systems such as Workday and ServiceNow with high accuracy and timeliness.
- Govern and generate HR documentation, leveraging standardized templates and, in the future, AI-enabled document creation capabilities to improve speed, accuracy, and employee experience.
- Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance, tone, and alignment with policy.
- Apply global HR standards consistently across lifecycle activities, ensuring governance, compliance, and local regulatory alignment.
- Enable and guide people leaders to navigate core HR processes using standardized guidance, self-service channels, and AI-enabled support, ensuring alignment with global standards while applying appropriate judgement for complex or sensitive cases.

Employee Experience & Service Excellence

- Deliver a human-centric experience,



balancing digital solutions with personal interaction.
- Provide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.
- Provide a seamless, consistent experience across all employee and manager interactions.
- Champion a culture of exceptional service, empathy, and responsiveness across People Solutions.
- Ensure a consistent and high-quality experience across the employee journey, from onboarding through exit.
- Support adoption of self-service tools, HR portals, and AI-driven HR solutions.

Process Improvement, Automation & Governance

- Identify opportunities for process improvement, simplification, and automation.
- Contribute to HR workflow optimization and continuous improvement initiatives.
- Support implementation of global process design and standardization.
- Maintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership, for example for the HR Digital Partner.
- Ensure data accuracy, documentation, and compliance across all HR processes.

Data, Insights & Digital HR Enablement

- Ensure data integrity and accuracy across HR systems and reporting.
- Support reporting, dashboards, and insights to improve operational decision-making.
- Leverage digital HR tools and analytics to enhance service delivery and efficiency.
- Identify trends in queries and processes to inform improvements and proactive solutions.

Stakeholder Management & Collaboration (One HR)

- Partner with all stakeholders in the HR operating model to ensure aligned delivery.
- May act a

📌 EY-GDS- HR Generalist (México)
🏢 Ey
📍 México