Our client, a prominent retail entity, is seeking a dedicated Omnichannel Sales and Customer Service Specialist for their operations in Aguascalientes, Aguascalientes . This hybrid role focuses on ensuring a seamless and positive customer experience across all sales channels, both online and in-store. The ideal candidate will be adept at managing customer interactions, resolving inquiries, and driving sales through a variety of touchpoints. You will play a key role in bridging the gap between digital and physical retail, providing consistent service and support. This position requires excellent communication skills, a strong understanding of retail dynamics, and a passion for customer satisfaction. Join our client's team and contribute to their commitment to exceptional service in an evolving retail landscape.

About the Role

Our client, a prominent retail entity, is seeking a dedicated Omnichannel Sales and Customer Service Specialist for their operations in Aguascalientes, Aguascalientes . This hybrid role focuses on ensuring a seamless and positive customer experience across all sales channels, both online and in-store. The adecuado candidate will be adept at managing customer interactions, resolving inquiries, and driving sales through a variety of touchpoints. You will play a key role in bridging the gap between digital and physical retail, providing consistent service and support. This position requires excellent communication skills, a strong understanding of retail dynamics, and a passion for customer satisfaction. Join our client's team and contribute to their commitment to exceptional service in an evolving retail landscape.

Key Responsibilities

- Provide exceptional customer service across all channels, including phone,



email, live chat, and in-person interactions.
- Assist customers with product inquiries, order placement, tracking, and returns/exchanges.
- Manage and respond to customer feedback and online reviews in a timely and professional manner.
- Support online sales initiatives and work to convert leads into loyal customers.
- Collaborate with the e-commerce and store teams to ensure a consistent brand experience.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Maintain accurate customer records and transaction details in the CRM system.
- Contribute to improving customer service processes and tools.
- Stay informed about product offerings, promotions, and company policies to effectively assist customers.

Requirements

- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Proven experience in customer service, sales, or a related role, preferably in a retail or e-commerce environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software, ticketing systems, and e-commerce platforms.
- Ability to multitask and manage time effectively in a dynamic environment.
- Strong understanding of customer service principles and techniques.
- Adaptability to work in a hybrid model,



balancing remote and in-office responsibilities.
- Detail-oriented with a focus on accuracy and customer satisfaction.
- Positive attitude and a genuine desire to help customers.

Benefits

- Our client offers a competitive hourly wage and a comprehensive benefits package, including health insurance and paid time off.
- This hybrid role provides flexibility, allowing for a balance between remote and in-office work.
- Opportunities for training and professional development are available to enhance your skills in customer service and sales.
- Employees enjoy discounts on company products, adding value to their compensation.
- The company fosters a collaborative and supportive work environment, promoting teamwork and individual growth.
- This position offers a great opportunity to develop your career in the customer-facing aspects of retail and contribute to a positive brand image.

About the Role

Buscamos un apasionado y hábil Especialista en Ventas y Atención al Cliente para unirse a nuestro equipo de operaciones remotas. En este rol, serás el principal punto de contacto para nuestros clientes, brindando soporte excepcional, resolviendo consultas y guiándolos a través de nuestro proceso de ventas, todo desde la comodidad de tu hogar. Tu objetivo será crear una experiencia positiva y memorable para cada cliente, impulsando la satisfacción y fomentando la lealtad a la marca.

Key Responsibilities

- Atender a clientes a través de múltiples canales virtuales (teléfono, chat, correo electrónico), ofreciendo información detallada sobre productos y servicios.
- Identificar las necesidades de los clientes y recomendar las

📌 Ventas Y Atencion Al Cliente (Aguascalientes)
🏢 Sally Beauty
📍 Aguascalientes