We're data-driven and never stop iterating. you build and scale high-performing teams that turn integral expansion into a competitive advantage for our customers. Direct a team of International Onboarding Specialists, providing mentorship, performance coaching, and technical escalation support to ensure best-in-class delivery.
Oversee the end-to-end global onboarding strategy, ensuring that employment agreements, statutory compliance, and benefits are executed flawlessly across diverse jurisdictions.
Define and monitor key performance indicators (KPIs) and SLAs, identifying bottlenecks and implementing process innovations or automation to drive team efficiency.
Act as the primary liaison between Onboarding and Sales, Legal, Product, and Operations leadership to bridge experience gaps and influence the long-term product roadmap.
Partner with Go-To-Market teams to position our customer service and expertise as a key differentiator, helping to win new business and expand the Justworks brand.
Expert-level critical thinking used to mitigate global compliance risks and make high-stakes decisions that protect both the customer and the organization.
Coach, empower, and oversee the team to identify customer needs during the implementation phase, driving commercial outcomes through supplemental services (such as IT provisioning, background checks, and supplemental benefits) to grow international revenue and support EOR ARR goals.
8+ years of experience in onboarding, implementation, or global operations, with at least 2-3 years specifically in the EOR industry.




~2+ yearsof direct people management experience, with a proven track record of leading remote, hybrid or distributed teams.
~ Deep understanding of international labor laws, global payroll nuances, and statutory benefit requirements.
~ Proficient in using data and metrics to track team health, customer satisfaction, and operational throughput.
~ Exceptional ability to guide customers through the complexities of global scaling.
~ Advanced proficiency in JIRA, Zendesk, Salesforce, and Notion is a plus.
~ Ability to travel to International Hubs (Mexico City, NYC, London) as needed to align with regional teams and stakeholders.
~ Multilingual fluency is a plus.

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📌 Manager, International Onboarding (Ciudad de México)
🏢 Justworks
📍 Ciudad de México