Work Directly with the CEO & Founder | Potential Path to COO About the Company

The company's mission is to unlock every student's potential . We believe every student deserves the opportunity to succeed, regardless of their past academic performance or circumstances.

The business has grown from approximately $400 K to $3 M in annual revenue in a remarkably short period, with the ambition of positively impacting millions of students.

The Opportunity

We're looking for an entrepreneurial, energetic, and resourceful leader who combines a founder's mindset with strong operational and people leadership skills.

Working directly with the CEO and Founder, you'll lead and scale Customer Success, Student Success, Product, and customer-facing systems , ensuring an outstanding experience for schools while improving operations and technology.

You'll collaborate closely with the Head of Logistics & Tutor Success and technical leadership to drive execution across the business.

We're looking for a builder, not just a manager. Someone proactive, hands-on, comfortable with ambiguity, and energized by building processes, solving problems, and scaling a fast-growing startup. This is a high-ownership environment that requires flexibility and a willingness to go the extra mile when the business needs it.

The role offers significant growth potential, including a possible path toward Head of Operations or COO.

What You'll Lead 1. Customer Success & Student Outcomes

- Build and lead Customer Success and Student Success, from onboarding through retention, renewals, and expansion.
- Develop scalable customer communication, health tracking, and risk management processes.




- Improve customer satisfaction, engagement, and student outcomes.
- Coordinate with academic, logistics, and tutor teams to ensure service quality.
- Lead Product in partnership with the CEO, translating business and customer needs into priorities.
- Manage product roadmaps, requirements, UAT, launches, and adoption.
- Work with engineering and technical leadership to improve the platform and customer experience.
- Establish feedback loops between customers, Product, and internal teams.

3. Process Improvement, AI & Automation

- Identify inefficiencies and redesign workflows to reduce manual work and operational complexity.
- Implement AI tools, agents, and automations across customer-facing and internal processes.
- Build scalable solutions that support growth without proportional increases in headcount.
- Measure the impact of improvements while ensuring reliability, human oversight, and data protection.

4. Hub Spot, CRM & Customer Systems

- Own and optimize CRM processes, preferably using Hub Spot.
- Build workflows, automations, reporting, and customer lifecycle tracking.
- Improve Sales-to-Customer-Success handoffs, customer health monitoring, renewals, and expansion processes.
- Drive CRM adoption and data quality across teams.

5. Data & Analytics





- Develop dashboards, KPIs, and performance scorecards.
- Monitor retention, engagement, student outcomes, product adoption, and operational efficiency.
- Turn data into actionable insights and measurable improvements.
- Hire, coach, and develop high-performing Customer Success and Product teams.
- Build a culture of ownership, accountability, and continuous improvement.
- Establish clear priorities, performance expectations, and operating rhythms.
- Lead cross-functional initiatives and empower teams to work autonomously.

Required Qualifications

- 5+ years of Customer Success experience, including leadership, or equivalent entrepreneurial experience as a Founder/Co-Founder managing customers, service delivery, teams, and business operations.
- Proven experience building and leading teams.
- Hands-on experience using AI tools, agents, and workflow automation to improve business efficiency.
- Strong track record in process improvement and building scalable systems.
- Analytical skills and experience using KPIs to drive decisions.
- Experience with CRM platforms; Hub Spot is preferred but not required.
- Excellent English communication skills, both written and verbal.
- Strong interpersonal and relationship-building skills.
- Entrepreneurial mindset, adaptability, and comfort in fast-paced startup environments.
- Genuine passion for education, social impact, and helping students succeed.

Strongly Preferred

- Experience in Ed Tech, B2 B, or B2 B Saa S.
- Previous Head/Director of Customer Success experience.
- Founder, Co-Founder, or e

📌 Head Of Customer Success (México)
🏢 Vintti
📍 México