Japanese Customer Service Agent — Malaysia (Work from Home)

Ayer

This is a remote position.

RMG Talent is recruiting Japanese-speaking Customer Service Agents for a customer-experience operation supporting clients across travel, hospitality and related service channels. Work from home anywhere in Malaysia. Location: Malaysia — work from home (anywhere in Malaysia) Employment: Full-time, permanent Vacancies: up to 30 Start: first week of December 2026 (offers targeted by 20 November 2026) Salary: RM9,150 per month (includes RM1,650 monthly allowance)

- Handle inbound customer contacts (voice and/or digital channels as assigned) in Japanese and English.
- Resolve booking, travel, hospitality or service queries accurately and empathetically.
- Follow documented processes, quality standards and CRM workflows.
- Work rotational shifts, including weekends.
- Escalate complex cases appropriately and contribute to a positive customer experience.

- Excellent Japanese and excellent English.
- At least 1 year of customer-facing experience.

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