DXC Technology in Veracruz, Mexico, seeks a Mid-Level Support Analyst – Office 365 to provide Level 2 support for Microsoft 365 services. You will handle escalated incidents, perform root-cause analyses, and work with Level 3 to resolve more complex issues.
You’ll monitor service health, assist with user accounts and permissions, and contribute to ITIL-based incident, problem, and change processes. A knowledge base and cross-team collaboration are part of the role.