Descripción de la vacante

Remoto: Teletrabajo

About the Role

Acts as the primary liaison between a company and its existing clients, focusing on nurturing long-term relationships, ensuring customer satisfaction, and driving revenue growth. They are "farmers" who manage client accounts, understand their needs, resolve issues, and align company products/services with client goals.

The ideal candidate will be able to appropriately identify the needs of both new and current customers, establishing an effective level of communication with clients and internal teammates to better understand and mitigate any issues customers may face. This position offers a 4‐day onsite and 1‐day work‐from‐home hybrid schedule.

Duties and Responsibilities

Maintain and increase the business share at your customer base

Coordinate sales efforts for direct accounts within the given territory

Work in conjunction with the outside sales team to increase customer penetration

Deep knowledge of your customer base, with a focus on project tracking and management.

Coordinate pricing on a WW basis as needed for those integral accounts such as EMS, automotive, or Japanese

Full support for delivery problems and escalation for given accounts

Provide and maintain accurate forecast for budget and capacity planning

Execute PCN changes directed from our production divisions

Become an liaison between our HQ in Japan and the customer base to correctly execute our corporate direction

Monitor and control costs associated with field‐sales activity, such as supply chain solutions, minimum order quantities, and minimum order values, to maximize profitability

Support accounts receivable with unresolved payment problems

Minimum Qualifications

Bachelor's degree in Electrical Engineering, Business, or Sales/Marketing; or equivalent combination of education/training and work experience; or equivalent industry work experience.

A minimum of 2–3 years' experience (4–6 years exp. desired) in a sales environment,



preferably in the semiconductor market, either in outside sales or inside sales job positions, or in the manufacturing industry in purchasing or project management roles.

Strong computer abilities and proficiency in MS Office Suite (Word, Excel, PowerPoint, Power BI and OneNote)

Fluent English is required to correctly communicate with all involved parties

Required Skills

Excellent communication, coordination, and multitasking skills

Ability to multitask, working on several projects simultaneously

Ability to maintain, build, and engage in new working relationships with customers, reps, distributors, and internal teammates

Ability to work independently with minimal supervision

Provide input and resolve ambiguous and complex problems

Ability to maintain regular and predictable attendance

Ability to perform effective communication, negotiation and organization skills

Ability to travel as required

Stay abreast of new technologies, industry trends, and enhance professional growth and development

Preferred Skills

Experience in the EMS industry, either working for one of them or handling such customers for a minimum of 3 years.

Language skills are a plus but not required (Japanese)

Other Skills Required

Time Management

Critical Analysis

Troubleshooting

Organizational

Communication

Negotiation

Interpersonal

Attention to Detail

Ability to work in diverse and fast‐paced environments or flexible to changing directions

Ability to conduct presentations

Maintain professional communication and build a rapport with internal and external contacts

Work Conditions / Physical Requirements

Office environment

Travel

Lift, stand, sit, bend, reach, pull, and repetitive motion

What We Offer

Competitive salary and benefits package (Medical, Dental, Vision, Life, Paid Time Off and more...)

A collaborative and dynamic work environment that aligns with your passion for technology!

Upon request, reasonable accommodation will be provided to applicants and employees with qualifying disabilities.

📌 Account Manager (Work from home) (Ciudad de México)
🏢 ROHM
📍 Ciudad de México