Language Requirement: Advanced Professional English (C1/C2) – Required

Schedule: Full-Time, supporting U.S. business hours

About the Role

All Service Moving is looking for an exceptionally driven Accounts Receivable & Collections Manager to lead AR and collections for our U.S.-based moving, storage, logistics and transportation businesses.

This is not a passive bookkeeping position.

We need a hands-on leader who can aggressively collect money while also fixing complicated AR problems. This person must be capable of identifying why accounts are wrong, determining what is actually owed, correcting systems and processes, holding other departments accountable, and making sure the AR records ultimately agree with our accounting records.

We want a hound dog: persistent, assertive, fast, analytical and extremely accountable.

The right candidate will personally handle difficult accounts while managing a small AR team and driving them to produce measurable results.

Core ResponsibilitiesCollections & Account Resolution

- Aggressively pursue outstanding receivables by phone, email and other appropriate methods
- Personally manage difficult, high-value and seriously delinquent accounts
- Obtain firm payment commitments and follow up immediately on broken promises
- Set up and monitor payment plans
- Escalate delinquent accounts when required
- Resolve disputed, confusing or incomplete AR instead of allowing balances to remain indefinitely
- Determine whether balances are genuinely collectible, require correction, require escalation or should be written off with proper approval

Storage AR A major responsibility of this position is resolving complicated storage receivables. You must be able to:
- Determine who actually owes money
- Match customers to storage contracts, storage inventory and billing records
- Identify customers who were never properly billed
- Identify customers who moved out but are still being billed
- Find missing or incorrect recurring charges
- Reconcile physical storage records to financial records
- Resolve old storage balances with incomplete information
- Establish payment plans for delinquent storage customers
- Ensure delinquent storage accounts are escalated appropriately
- Prevent new storage AR problems from developing

Bill of Lading & Operational Accuracy The AR team is responsible for monitoring BOL accuracy and identifying problems that create receivables.

The AR Manager will

- Manage daily BOL accuracy and missing-BOL reporting
- Ensure completed jobs have proper supporting documentation
- Identify inaccurate pricing, payments, discounts, storage activity and balances
- Hold Operations accountable when BOLs are missing, late or incorrect
- Escalate repeated BOL failures
- Track which branches, employees or crews are repeatedly creating AR problems
- Ensure AR does not simply wait indefinitely for Operations to respond

Late Fees & Collections Enforcement
- Ensure contractual late fees are added on the correct dates
- Audit accounts to confirm late fees and interest are being properly assessed
- Investigate why required late fees were missed
- Correct recurring process failures
- Ensure past-due notices, statements and collection notices are issued on schedule
- Maintain clear escalation procedures for severely delinquent accounts





QuickBooks & Accrual Accounting The AR Manager must understand that AR is part of the company's financial statements—not merely a collection list.

Responsibilities include

- Maintain accurate Accounts Receivable in QuickBooks Online
- Keep operational AR systems reconciled with QBO
- Understand accrual accounting
- Ensure revenue, invoices, credits, payments, refunds and write-offs are recorded in the correct periods
- Identify duplicate or overstated receivables
- Identify payments received but not properly applied
- Reconcile customer subledgers with accounting records
- Work closely with Finance and bookkeeping to maintain accurate month-end AR
- Produce reliable aging reports management can actually use

Contracts & Complex Billing Our customers include individuals, businesses, logistics companies, commercial accounts and other organizations with different billing arrangements.

The AR Manager must be comfortable:

- Reading and understanding complex business contracts
- Determining payment terms
- Identifying contractual rates and billing requirements
- Understanding Net 15, Net 30, COD and customized payment arrangements
- Determining when late fees, interest or other charges apply
- Reviewing contracts when customers challenge invoices
- Identifying deductions, offsets and contractual payment disputes
- Establishing appropriate payment plans
- Working with online customer billing and vendor portals

This person must be able to read a contract and determine what we are actually entitled to collect. Financial Systems The AR Manager will help administer and monitor systems used to collect and reconcile payments, including:

- QuickBooks Online
- Authorize.net
- MoveDesk
- Credit card processing systems
- ACH and bank payment systems
- Customer payment portals
- Freight and logistics payment portals
- Storage billing systems
- Microsoft Excel / Google Sheets
- Other financial software and online payment platforms

Candidates should be highly comfortable learning new financial systems without extensive supervision.

Leadership Expectations

This is a management position.

You will be expected to:

- Lead a small AR team
- Set daily priorities
- Review employee productivity
- Train employees to become stronger collectors
- Prevent excessive research and unnecessary communication
- Require employees to take ownership of accounts
- Hold employees accountable for deadlines
- Hold other departments accountable when their failures interfere with AR
- Escalate unresolved problems quickly
- Identify weak processes and replace them with simpler ones
- Provide concise and accurate reports to senior management
- Maintain control of the department without requiring constant supervision

What We Expect We expect action and measurable results, not activity for the sake of activity.

You should naturally think

“What is owed, how do I prove it, and how do I collect it?”





You should not spend hours researching an account when a five-minute review and phone call can resolve it.

When another department owes you information:

- Request it clearly.
- Give them a deadline.
- Continue working the account wherever possible.
- Escalate if they do not respond.
- Document the failure.
- Do not allow the account to disappear into an email chain.

Required Qualifications
- C1/C2-level spoken and written English
- Excellent telephone communication with U.S. customers
- Strong AR and direct collections experience
- Management or team-lead experience
- Strong understanding of accrual accounting
- Experience with QuickBooks Online
- Ability to reconcile AR subledgers to accounting records
- Experience with payment processing systems
- Ability to understand contracts and payment terms
- Strong Excel or Google Sheets skills
- Experience creating aging and collection reports
- Strong analytical and problem-solving ability
- Exceptional follow-up
- Extremely organized
- Comfortable managing hundreds of accounts
- Comfortable directly requesting payment
- Comfortable escalating problems
- Able to work independently and make reasonable decisions

Experience with storage, moving, transportation, freight, logistics or warehousing is strongly preferred.

English Requirement

Excellent English is mandatory.

The majority of customers, managers and executives you will communicate with are located in the United States.

Candidates must be able to:

- Conduct an entire professional conversation in English without assistance
- Negotiate payment confidently
- Read complicated U.S. business contracts
- Write professional collection correspondence
- Explain financial discrepancies clearly
- Lead meetings with U.S. management
- Challenge customers and coworkers professionally when necessary

The interview will be conducted entirely in English. Performance Will Be Measured By

- Dollars collected
- Reduction in aged AR
- Percentage of accounts actively worked
- Average time between collection attempts
- Accounts sitting without a next action
- Payment promises successfully followed up
- Storage accounts properly reconciled
- Missing and inaccurate BOLs identified and escalated
- Late fees added correctly and on time
- Accuracy between AR systems and QuickBooks
- AR aging accuracy
- Speed at resolving discrepancies
- Daily and weekly reporting completed on time
- Team productivity
- Reduction in repeat AR errors caused by other departments

Who Will Succeed Here You will likely succeed if you:
- Keep calling when other people stop
- Do not accept “I’ll get back to you” as a final answer
- Like solving complicated financial problems
- Can distinguish between necessary research and wasted time
- Are comfortable reading contracts
- Understand accounting
- Enjoy finding mistakes
- Hold people accountable
- Find another collection method when the first one fails
- Can be professional without being timid
- Move quickly
- Take ownership
- Like measurable goals
- Want to collect the money, correct the account and move to the next problem

If your normal approach to AR is to send an email, wait several days, send another email and then wait for someone else to solve the problem, this position will not be a good fit. Job Types: Full-time, Contract

Work Location: In person

📌 Accounts Receivable & Collections Manager *Remote (México)
🏢 Tidos moving
📍 México