Description

Identify revenue opportunity while analyzing usage reports to ensure online product security compliance

· Collaborate with Field, Inside and National Accounts sales and support teams to reduce compliance issues and maximize customer retention, sales revenue and net sales profit

· Qualify, implement, and maintain mandated groups with bi-annual review for new sales opportunity

· Administrate pricing compliance by validating new sales fall in line with current pricing strategies and promotions, as well as work to bring groups under a single, cohesive agreement to align pricing

· Review and approve prepared contracts from the sales and support teams for pricing compliance and policy compliance prior to being sent to the customer

· Assist in contract preparation with the sales and support teams

· Work with Technical Compliance Analyst to set account limits and stage resets to clear out remote activity

· Collaborate with Sales and Support teams to improve processes and tools

· Research small and large groups out of compliance to identify potential sales opportunity





· Handle and maintain incoming support tickets in ServiceDesk ticket queue and Microsoft Dynamics

· Collaborate with sales and support departments to deliver customer retention, sales revenue and net sales profit

· Maintain group research and account relationships in Microsoft Dynamics

· Use solution selling tactics to provide options to compliance customers and prospects in the form of education, license sales, additional nodes and/or upgrades to enterprise products

· Work with Order Processing team to resolve order on hold reasons

Responsibilities

· Bachelor's degree (BA, BS) or equivalent work experience.

· Minimum three to five years sales or comparable sales type experience preferred

· Minimum three years’ customer support or comparable customer support type experience required

· Highly collaborative individual with a strong sense of team-spirit

· Experience in product security compliance is highly desired.

📌 ANALISTA DE INVESTIGACION Y CUMPLIMIENTO Elk Grove (Chihuahua)
🏢 AutoZone
📍 Chihuahua