About the Role A US-based insurance management firm with operations in Puebla is seeking a bilingual Claim Supervisor. This position is responsible for overseeing a team of Claim Specialists handling insurance claims for residential and commercial properties, structures, and assets, ensuring daily case progression and resolving operational roadblocks.

Key Responsibilities:

- Lead and support a team of Claim Specialists in the daily management and follow-up of their assigned claim portfolios.

- Review carrier responses and case documentation to assist specialists in advancing claims toward settlement.

- Identify and resolve bottlenecks with insurance carriers, adjusters, contractors, and policyholders.

- Ensure team compliance in keeping digital case files, documentation, and process tracking updated.

- Serve as the point of escalation for complex claim negotiations and disputes.

Requirements:

- English Level: C1 Advanced (Fluent spoken and written communication).

- Education: Bachelor’s Degree (Completed or in progress).

- Experience: Proven supervisory or team management experience in bilingual operations (Insurance, Call Center,



Customer Service, Collections, or US-based work environments).

- Technical Skills: Monday.com and Google Workspace (Desirable), or experience with any CRM and cloud storage manager.

- Strong leadership, operational follow-up, and problem-solving skills.

Schedule & Compensation:

- Schedule: Monday to Friday, 8:00 AM – 5:00 PM (1-hour adaptable lunch break).

- Compensation: $1,500.00 – $1,800.00 USD net monthly base (Based on experience).

Sueldo: $26,000.00 - $32,000.00 al mes

Pregunta(s) de postulación

- This position is 100% on-site in Colonia Huexotitla, Puebla (Monday to Friday, 8:00 AM – 5:00 PM), with no option for remote work. Can you reliably work at this location?

- Fluency in both spoken and written English (C1 level) is required for this role. Do you meet this requirement?

- Do you have proven experience supervising teams in bilingual operations (Insurance, Call Center, Customer Service, Collections, or US-based work environments)?

Lugar de trabajo: Empleo presencial

📌 Claim Supervisor (Huexotitla)
🏢 Bolsa de empleo LETRAC
📍 Huexotitla