Descripción de la vacante Ocean Customer Experience Specialist - MEX

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of integral trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

The Ocean Customer Experience Specialist is responsible for delivering high-quality customer service support for Ocean products by managing customer inquiries, resolving cases, and ensuring timely completion of operational tasks. The role works closely with the Mexico (MEX) team and supports both import and export-related customer requests through various communication channels. The specialist is expected to maintain service excellence while meeting productivity, turnaround time, and customer satisfaction targets.

Ocean Customer Experience Specialist

Customer service-focused team supporting ocean logistics operations

Spanish and English are the primary communication language for internal collaboration

Customer Service & Case Management





Ensure customer requests are handled accurately and within established service levels.

Maintain high-quality customer communication and professionalism at all times.

Support business continuity requirements and assist in cross-training activities when needed.

Primarily supports Ocean Customer Experience (OTCX) processes.

May be reallocated to support other operational processes based on business requirements and resource needs.

Bachelor's degree or equivalent work experience.

Has a background in shipping and logistics preferably with 2 years' experience in documentations, customer service handling end-to-end process.

Excellent English and Spanish written and verbal communication skills.

Willing to work on nightshift schedule, hybrid set up but will be site based working arrangement on or before 2027.

Experience using Salesforce.

Experience in logistics, shipping, supply chain, or customer experience operations.

English and Spanish proficiency required.

Ability to work with Spanish-language cases and speak with stakeholders on the same

Key Performance Indicators (KPIs)

The Ocean Customer Experience Specialist is expected to consistently meet or exceed the following performance metrics:

Maintain compliance with daily service-level expectations.

Quality & Customer Experience

Achieve customer satisfaction targets through positive survey results.

Demonstrate accuracy and quality in case handling and communication.

Contribute to team productivity and customer experience goals.

Support continuous improvement initiatives and best practices.

The ideal candidate (Spanish Speaker) is customer-focused, adaptable, and thrives in a dynamic operational environment. They are comfortable managing a high volume of cases, collaborating across global teams, and balancing productivity with excellent customer experience. We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.

📌 Customer Service Experience Representative (Ciudad de México)
🏢 Maersk
📍 Ciudad de México