Credentialing Specialist – Customer-Focused, English-Driven Role

Who We Are

MedTrainer is a leading Healthcare Technology company in the $800B U.S. healthcare industry. For over 10 years, we've helped healthcare organizations simplify compliance, credentialing, and training through technology and managed services. We're growing fast and looking for professionals who want to grow with us while making a real impact.

About the Role

We're hiring a Credentialing Specialist with a customer service background to support U.S.-based healthcare providers through the credentialing process. This role is idóneo if you have experience with English-speaking clients and want a long-term career in healthcare operations.

No credentialing experience? No problem. We'll train you on everything you need to know from day one.

What You'll Do

- Communicate daily with U.S. healthcare professionals via email and internal systems
- Manage and follow up on credentialing cases with accurate documentation
- Keep clients updated on requirements, timelines, and status
- Track information in internal systems with high accuracy
- Collaborate with internal teams to resolve cases smoothly
- Handle sensitive information with professionalism and confidentiality

Why MedTrainer

- Great compensation: Attractive, increasing pay in a department directly tied to revenue
- Career growth: Senior and leadership roles are filled through internal promotions
- Job stability:



We invest in training you and want you to stay
- Great workplace: Monday–Friday, 8am–5pm, free breakfast and lunch, fitness challenges, futbolito, Beer Fridays, and celebrations
- Transferable skills: Build client relationship, account management, Business English, and leadership skills

Requirements

- 1 year in Customer Service, Client Support, or similar (highly preferred)
- Professional/Advanced English, spoken and written
- Experience with U.S.-based clients or companies (highly preferred)
- Strong communication skills and customer-oriented mindset
- Comfortable with computers and learning new systems
- Organized and able to work independently
- No prior credentialing experience required, full training provided

Nice to Have

- Experience in BPO, Shared Services, SaaS, Healthcare, or international call centers
- Familiarity with case management, ticketing, or CRM tools

Benefits

- PAID major medical insurance
- Savings plan (Caja de Ahorro)
- FREE breakfast, lunch, drinks, and snacks
- In-office health department
- TotalPass discounted gym access
- Hybrid scheme after your first 3 months

How to Apply

This position is based in Querétaro, Mexico. Open to Mexican citizens or candidates legally authorized to work in Mexico who live in Querétaro or are willing to relocate. Please attach your updated CV in English.

📌 Customer Service / Customer Support Specialist (Healthcare Industry) (Santiago de Querétaro)
🏢 MedTrainer - Código Fuente
📍 Santiago de Querétaro