Descripción de la vacante

Act as the main operational point of contact for assigned customers during the contract execution phase

Build relationships with customer stakeholders at operational and tactical levels and maintain proactive communication on service matters

Deliver service reviews and support performance discussions using structured operational insights and customer feedback

Analyze service performance and identify improvement opportunities within assigned accounts

Coordinate with business units to support contract implementation, service delivery alignment, and agreed operating

Provide structured input on performance risks, account health, and service improvement opportunities to relevant stakeholders

Support retention and renewal discussions by contributing customer success insights and delivery performance information for assigned accounts

Bachelor's degree in Business, Engineering, Supply Chain, or related field, or equivalent experience

Typically 5–7 years' experience in customer success, account management, logistics, operations, or related customer-facing roles

Advanced knowledge of logistics operations, service delivery, customer success processes, and contract execution

Ability to work independently and coordinate effectively across business units and support functions

Structured approach to customer follow-up, service quality, and continuous improvement

At Wallenius Wilhelmsen,



you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Our ambition is to lead the way in transforming shipping and logistics. Rooted in a strong safety culture and guided by our values – We Care, We Challenge, We Commit – we create an environment where people can grow, contribute, and perform at their best.

As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.

These differences strengthen our ability to support our customers, drive innovation, and succeed as a integral organisation. You are joining a global team of over 9,000 people across 28 countries, where you can play a part in shaping shipping and logistics to be cleaner, smarter, and better for future generations. Here, you will have opportunities to develop your skills, work with experienced colleagues, and contribute to meaningful work that supports customers and communities around the world.

If you are motivated to learn, make an impact, and be part of a global team, WalWil could be the place for you.

What began as a mission to move goods and enable trade has evolved into a global shipping and logistics company focused on innovation, operational excellence, and a more sustainable future.

📌 Customer Success Manager (English Speaking) (Santiago de Querétaro)
🏢 WWL Vehicle Services Mexico de C.V.
📍 Santiago de Querétaro