Leave a MARK.
We're building a people-first platform for companies that truly put their people at the center: time, attendance and payroll, designed around the person, not around control.
We're looking for a Customer Success Manager to be its face in the market. You'll own the client from the first demo to the renewal: you sell, you implement, you make sure people actually use it, and you don't rest until the client wins.
What you'll do
- Lead consultative SaaS sales, demos and pilots with clear success criteria
- Drive implementation and adoption, from signed contract to first clean payroll
- Own retention, renewals and upsell across your client portfolio
- Measure client and employee happiness (NPS) and act on it
- Be the voice of the client inside the product team
What you bring
- 3+ years in Customer Success, Account Management or SaaS sales
- A track record of growing users, revenue or retention, with numbers
- Experience with HR tech, payroll, time and attendance or workforce management
- Experience with shift-based operations: manufacturing, logistics or retail
- Professional English and Spanish
What we offer
Base salary plus bonuses for growth, retention and product improvements, with an accelerator for exceeding goals. And the chance to build a brand from day one.
To apply: answer the screening questions and, in your cover message, start with the word MARK and tell us in 3 lines what you've grown and how you measured it.
[email protected]
📌 Customer Success Manager (Saltillo)
🏢 Labor Mexicana
📍 Saltillo