Descripción de la vacante

We are looking for a proactive and detail-oriented IT Analyst to join our team in León, Guanajuato. In this role, you will maintain the seamless operation of our technological infrastructure, providing hands-on and remote technical support to internal users, troubleshooting hardware and software issues, and acting as a key liaison with our US IT team.Key Responsibilities• Technical Support: Provide end-user technical assistance and troubleshooting via phone, email, and in person.

- System Maintenance: Diagnose, install, configure, and upgrade software applications, operating systems, and computer networks.
- Issue Escalation: Resolve day-to-day IT issues and escalate complex technical problems to appropriate support teams.
- Cross-Border Collaboration: Serve as the primary technical liaison between the US IT team and Mexico users.
- Inventory &
- Asset Management: Maintain inventory control and monitor computing equipment, printers, and telephone lines across all EGC Mexico sites.
- User Training: Educate end-users on how to effectively use software tools and IT applications.
- Vendor Coordination: Interact with external vendors for IT equipment maintenance and replacements.
- Quality &
- Compliance: Comply with and enforce company Quality Management, Environmental, and Health &
- Safety standards.Requirements &
- Qualifications• Education:



Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Experience: Minimum 1 year of hands-on experience in technical support, software/hardware troubleshooting, network configuration, and ERP system environments.
- Language Skills: Intermediate to Advanced English (written and spoken) is required for daily collaboration with US teams.
- Technical Skills:o Proficiency in MS Office Suite (Word, Excel, PowerPoint) and ERP software.o Technical knowledge of networks, server troubleshooting, hardware, and OS deployment.Key Competencies• Operational &
- Problem-Solving: High organization skills, results-driven, strong analytical troubleshooting, and problem-solving mindset.
- Interpersonal &
- Communication: Excellent verbal and written communication skills, patience, accessibility, and high ethical standards.
- Adaptability: Eager to stay updated on emerging technologies and industry trends to continuously improve IT operations.-Requerimientos- Educación mínima: Educación media superior - Educación Profesional T1 año de experienciaIdiomas: InglésEdad: entre 22 y 50 añosConocimientos: Conocimiento técnico, Hardware, It, Microsoft office, Microsoft powerpoint, TecnologíaPalabras fundamental: tecnologias, la, informacion, it, apoyo, support, soporte, especialista

📌 IT Support (León)
🏢 Production Services Management de Mexico Operations
📍 León