Zurich Insurance is seeking an ECM Service Manager to maintain and evolve ECMaaS and ZBOX platforms for LATAM and ZNA/Canada, acting as the main contact for regional clients. You will own service delivery, coordinate cross-region efforts, and partner with Zurich teams and vendors to ensure stability and reliability for thousands of users.
You will lead ITIL-aligned service management, manage small-to-medium work orders, and drive continuous improvements while maintaining strong stakeholder
📌 Manager for Service Management (Ciudad de México)
🏢 Zurich Insurance
📍 Ciudad de México
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