This customer-facing role acts as a primary operational bridge between strategic enterprise clients and our internal Product, Engineering, and Operations teams.
Competencies:
Bachelor's degree in Engineering, Computer Science, Business, or any of this fields. (Mandatory)
Minimum of 5 years in customer-facing roles such as Client Engagement Manager, Service Delivery Manager, Technical Account Manager, or Customer Success Manager supporting enterprise accounts.
Industry experience in Telecom, IoT, Automotive, Connected Devices, or Digital Identity.
Advanced/Fluent English (written and spoken) is required, as you will interact with general international teams and enterprise clients regularly.
Solid operational understanding of OTA, eSIM, Remote SIM Provisioning, GSMA standards, eUICC lifecycle management, and MNO/MVNO ecosystems
Proven experience supporting SaaS, On-site, or managed service models, including integrations, API workflows, platform monitoring, and SLA governance.
Key Responsibilities
Identify operational risks, training requirements, change requests, and expansion or upsell opportunities to support commercial and account management growth.
Partner closely with Account Management, Solution Sales, Technical Support,



Application Engineering, IT Stack Engineering, and Product teams to advocate for customer requirements and resolve operational topics.
Support customer transitions from deployment to steady-state operations, establishing clear support workflows, escalation paths, and operational expectations.
Operations contact for assigned enterprise accounts regarding SLA performance, incidents, problem management, changes, releases, and escalations.
Facilitate periodic service reviews, report on operational KPIs, present Root Cause Analysis (RCA) reports in business language, and track continuous service improvement initiatives.
$$ Somos una empresa comprometida con la igualdad de oportunidades. Fomentamos la diversidad en todas sus formas y cultivamos un entorno de trabajo inclusivo, libre de prejuicios, discriminación y acoso, donde todas las personas empleadas se sientan valoradas y parte de la comunidad. Damos la bienvenida a todas las candidaturas, independientemente de su sexo, edad, raza, origen étnico, procedencia social y cultural, religión, discapacidad u orientación sexual.
$$ Nayeli Gonzalez Diaz $$ ****** $$ $$ $$

📌 Client Engagement Manager (México)
🏢 Giesecke Devrient
📍 México