About DXCDXC helps integral companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
Our 125,000+ people in 70+ countries deliver transformative technologies to ensure success, safety, and well-being for businesses worldwide.
Learn more about how we deliver excellence for our customers and colleagues at dxc.com.About the RoleWe are looking for a qualified, proactive Senior Support Analyst – Office 365 with strong technical expertise to join our IT team.
In this role, you will act as a senior technical specialist, responsible for resolving complex demands, ensuring the stability of environments, and supporting critical business operations through Microsoft Office 365 / Microsoft 365 services.
As a senior member of the support organization, you will handle escalations from Level 1 and Level 2 teams, perform root cause analysis, and implement lasting solutions to prevent recurring incidents.
You will monitor the performance, availability, and security of Office 365 environments, maintain platform configurations and best practices, and collaborate with cross-functional teams and stakeholders to continuously improve service delivery.
This position requires strong analytical skills, systemic thinking, and the ability to solve complex problems independently while supporting incident, problem, and change management processes aligned with ITIL best practices.Essential Job FunctionsProvide advanced (Level 3) support for Office 365 services, including Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive for BusinessDiagnose and resolve complex technical incidents escalated from Level 1 and Level 2 Support teamsPerform root cause analysis (RCA) and implement definitive solutions to prevent incident recurrenceMonitor the performance,



availability, and security of Office 365 environmentsManage and maintain configurations, policies, integrations, and platform best practicesCollaborate with cross-functional teams and stakeholders on continuous improvement of service deliverySupport incident, problem, and change management processes in accordance with ITIL best practicesCreate, maintain, and update technical documentation, operating procedures, and knowledge base articlesBasic QualificationsProven experience in senior support roles within Office 365 / Microsoft 365 environmentsStrong specialization in Microsoft Teams (administration, voice, policies, and governance)Strong specialization in Exchange Online (mail flow, security, hybrid environments)Strong specialization in SharePoint Online (site management, permissions, and governance)Strong specialization in OneDrive for Business (synchronization, sharing, and data management)Solid knowledge of Azure Active Directory (Entra ID), identity, and access managementExperience with PowerShell for automation, administration, and troubleshootingKnowledge of Microsoft 365 security and compliance featuresStrong analytical skills, systemic vision, and ability to solve complex problemsExcellent diagnostic and problem-solving abilityClear, objective, and effective communication with technical and business stakeholdersAbility to act independently and handle high-priority incidentsOrganized,



detail-oriented approach with a focus on quality and continuous improvementCollaborative attitude and sense of technical responsibilityFluent EnglishIntermediate SpanishOther QualificationsMicrosoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert)Experience with hybrid environments and migration projectsFamiliarity with ITIL processes and best practicesWhy DXC?
/ Life at DXCDXC fosters a culture of inclusion, learning, and corporate responsibility.
We offer competitive benefits, including health, dental, vision coverage, wellness programs, retirement savings plans, paid holidays, and more.
Learn about our values and ethics at .
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.DXC Technology (NYSE: DXC)DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
Learn more on dxc.com.
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📌 Senior Microsoft 365 Administration Specialist (Xico)
🏢 DXC Technology
📍 Xico