Job Summary
We are seeking a Customer Service Administrator to support end-to-end order management operations, ensuring accurate order processing, inventory availability, timely reporting, and effective communication with internal and external stakeholders.
The role works closely with Category Teams, Planners, Distribution Centers, and Customer Operations to execute standard and urgent orders, manage replenishment activities, monitor order flow, and proactively resolve issues impacting fulfillment and delivery timelines.
This position plays a key role in maintaining service level performance, operational efficiency, and customer satisfaction through accurate data management and proactive follow-ups.
Key Responsibilities
Manage end-to-end order processing and lifecycle tracking
Review committed inventory and ensure accurate order allocation
Place replenishment, refill, and priority orders as needed
Monitor order status, backlog, and ETA updates
Handle returns, damages,



and order discrepancy processes
Coordinate with internal teams to resolve order blocks or allocation issues
Maintain accurate operational reports and dashboards
Required Experience
2–3 years of experience in Customer Service, Order Management, or Supply Chain Operations
Technical Skills
Strong understanding of Order Management processes
Knowledge of Inventory Management and basic Supply Chain concepts
Advanced proficiency in Microsoft Excel (reporting, tracking, data validation)
Excellent written and verbal communication skills (English required)
High attention to detail and ability to manage multiple tasks simultaneously
Ability to work effectively in cross-functional and structured environments
Education
Bachelor's degree or equivalent combination of education and relevant experience
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📌 Customer Service Administrator (Jalisco)
🏢 E-Solutions
📍 Jalisco