The Customer Success Manager manages the daily operational business between the customer and the company (formerly Inside Sales).
She/he is in constant contact with the customers.
Customer satisfaction is the focus of the activities.
Customer Success Managers manage the customer relationship and are responsible for the commercial terms.
They are responsible to «farm» the existing customer relationship to increase customer satisfaction, profitability and to generate growth.Tasks and ResponsibilitiesTask of Customer success ManagerParticipation in the "Customer Success Team" with combined customer support and developmentsEnter quote into SAP.
Quote review w/ customer costing/labor OH margin follow-upCommunicate PPV with the customer.
Tracking extra material charges and unforeseen charges needed to complete project.Receive POsManage customer order entry within SAP and address exceptions and issues as they ariseUpdating customer on finished goods deliveries after review with Production PlanningReviewing WO's and adjusting schedulesPerform CTB reviews and resolve shortage report issuesOrder monitoring/disposition planning and expedite if requiredInterface and communication between customer and internal functionsPerform Dispo Cockpit Operations (DCO).




Instruct Customer Buyer to buy for new ordersGeneral sales and support administrative tasksAdministration of project folders, documents, and informationEscort visiting customersSupport of complaints and repairsData entry and disposition of customer contractsPost-Calculation of material and labor costs upon completion of projectCreating Pack Slips for customer finished goodsCommunicate shipment/delivery information to shipping and resolve import/export shipment issuesShipment follow-up (After sales Service)Initiate ECN's (internal and external)Provide RMA supportMaintain overview of all projects including all delivery schedulesDunning Invoice issue resolutionReview and action customer owned inventory, slow moving inventory reports and customer pre-pay listOther duties as assignedRequired Knowledge Skills and AbilitiesThorough knowledge of all aspects regarding the production of electronic, precision mechanical and electromechanical assemblies and subassemblies+5 years of experience in internal sales/electronics environmentP&L; Management experienceERP (SAP) experienceExcellent communication and organizational skillsCustomer OrientedBilingual Spanish/EnglishValid U.S.Visa#J-*****-Ljbffr

📌 Customer Success Manager (Ciudad Juárez)
🏢 North American Production Sharing
📍 Ciudad Juárez