Service Delivery Leader - F&A; - I2CReady to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it.
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Job DescriptionDevelop and manage effective cash application strategies and KPIs for BPO team, aiming to decrease cash on account and increase automatic application of payments.Utilize SAP and HRC reports and data analysis to uncover key drivers contributing to unapplied cash and opportunities to help improve cash application through automation.Work alongside our operational partners within the deductions teams to problem solve,



improve metrics and enhance our operational capabilities around customer level deductions.This position will have a strong interface with Customer Service, Sales, Finance and other areas within the organization.Maintain clear and detailed records of validation procedures performed and own the key performance indicators within the cash application and deductions sub tower.Triage and elevate system performance issues to third party provider, High Radius.
Coordinate with IT team and business users to help solve system defects and system performance issues.Clear understanding of under tolerance and automatic write off rules configuration in High Radius and SAP.
Ability to validate if rules are working as designed and able to quickly identify key drivers causing transactions to not properly process automatically.Ensures timely and accurate application of payments to assigned customer accounts in compliance with SLA's and organizational performance metrics.Strategically reviews cash application reports and metrics to uncover insights and opportunities for improvement both from a process and system performance perspective.Enforce governance framework for cash application rule book and coordinate with deductions and collections team to ensure cash and disputes are accurately applied.Coordinate with bank and third-party service providers to address and resolve data discrepancies.Act as Bill to Cash liaison and escalation point of contact for month end and year end close activities.
Partner with IT, accounting, and financial controls team to ensure all cash is posted correctly.Contact point for SOX, PWC, Internal and other third-party audit and compliance teams across the NA Bill to Cash organization.Ensure all Bill to Cash process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls.QualificationsBachelors - AccountingBachelors - CommerceBachelors - EconomicsBachelors - FinanceMasters - FinanceCertificationsACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and CollegesBlackline - Financial Close Level 1 Implementation Certification - NIITNIITCertified Investment Management Analyst (CIMA) - DataTrainedDataTrainedMicrosoft Excel Certification - Normandale Community CollegeNormandale Community CollegeSAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA ****) - SAPSAPRequired SkillsAccountingAccounts Receivable (AR)Accounts Receivable CollectionClient RelationsCollections ManagementData LiteracyLean Six Sigma (LSS)Project ManagementLanguageEnglish (Required)Spanish (Required)Job TypeRegularMaster Skill ListF&A; - I2CRemote TypeHybridWork ShiftDay Job (Mexico)Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matterMake an impact - Help global enterprises solve business challenges that matterAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best - Join 140,000+ bold thinke#J-*****-Ljbffr

📌 Service Delivery Leader - F&AC 3 (Jalisco)
🏢 3502 Servicios Internacionales De Atencion Al Cliente, Limitada
📍 Jalisco