PendingWe offer:PendingTasks and Qualifications:General Description:The KION Group is a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.Principal Responsibilities:Provide 1st level technical support to users of TeamcenterTroubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter, Control Software (NX, AutoCAD, ePlan, etc)Provide training to users on how to use TeamcenterStay up-to-date on the latest Teamcenter releasesWork with other IT staff to ensure the smooth operation of TeamcenterExperience with cloud computingSupport assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan,
Zuken and other applications within the companyAssists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.Evaluates and identifies solutions to technical issues with application systems.Perform other duties as assigned.Knowledge, Skills & Abilities:Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutionsExcellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizationsExcellent communicator as well as have strong technical skillsAbility to work well with people from many different disciplines with varying degrees of technical and business expertiseAbility to learn new applications to help support end usersStrong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learnStrong troubleshooting skills with computer hardware and softwareEducation and Experience:Bachelor degree in Engineering, Computer Science or other comparable education2 + years of technical (IT) support experience in a production environment and/or EngineeringExperience supporting general applications and working with a distributed support teamExperience with CAD technologies#J-18808-Ljbffr