Application Support Analyst

Salary: $50,000 MXN per month

We are looking for an experienced Application Support Analyst with strong analytical skills and a client-focused approach. In this role, you will investigate application issues, coordinate with multiple teams, and drive incidents to resolution.

Key Responsibilities

- Investigate and troubleshoot application incidents and support requests.
- Perform root cause analysis and clearly communicate findings and recommended solutions.
- Own assigned issues from initial investigation through resolution, coordinating with relevant teams.
- Use Microsoft Excel to analyze data and support investigations.
- Work with databases to investigate data-related issues.
- Communicate progress, findings, and resolutions to clients and internal stakeholders.
- Maintain clear documentation of incidents, troubleshooting steps, and solutions.




- Independently manage workload and priorities with minimal supervision.

Requirements
- 5+ years of experience as a Support Analyst, Application Support Engineer, or in a similar support role.
- Strong proficiency in Microsoft Excel.
- Experience working with databases.
- Strong analytical and problem-solving skills, including incident investigation and root cause analysis.
- Excellent written and verbal communication skills.
- Experience in a client-facing environment and coordinating across multiple teams.
- Ability to take ownership of issues and drive them to resolution with minimal supervision.

Job Type: Full-time Pay: $49,000.00 - $50,000.00 per month

Language

- English (Required)

Work Location: Remote

📌 Application Support Analyst -REMOTE (México)
🏢 U-Hi
📍 México