Be exceptional service – oriented Travel Counselor in order to satisfy our demanding clients.
Prioritizes customer commitment and service as the most urgent and important aspect of own work,Enable the attend customers calls or emails for Online channel.
Responsible for advice and guide customers on the website.
Assistance to amends, change or cancel customers' bookings.Perform all the reports, fulfill the administrative tasks like charges, refunds and amendments, cancellations of land and air products.Be multi – skill oriented and teamwork so that they would handle different processes.Achieve, keep and exceed our monthly productivity and quality goals.Ensure that bookings fulfillment is correctly and well documented in each reservation.Job DescriptionBe exceptional service – oriented Travel Counselor in order to satisfy our demanding clients.
Prioritizes customer commitment and service as the most urgent and important aspect of own work,Enable the attend customers calls or emails for Online channel.
Responsible for advice and guide customers on the website.
Assistance to amends, change or cancel customers' bookings.Perform all the reports, fulfill the administrative tasks like charges, refunds and amendments, cancellations of land and air products.Be multi – skill oriented and teamwork so that they would handle different processes.Achieve, keep and exceed our monthly productivity and quality goals.Ensure that bookings fulfillment is correctly and well documented in each reservation.ResponsibilitiesResponsible of attends customer Online calls,



emails.Provides a high quality service avoid any customer dissatisfactionResponsible of fulfillment for each bookingsResponsible of generation for daily call reportsFollow up cases with different vendors and maintain a strong communication with themCorrect review for reschedule airlines itineraries and inform to customersReport faults and errors on the page that findGenerate, monitor and provide support to blue box, and ATO initiativesQualificationsAdvanced and highly experience in call centers and GDS systems.English full writing and speaking proficiency is required, Demonstrated medium proficiency in Microsoft applications such as Excel & WordHigh and proved excellent customer service sense and first contact resolution.Solid ability to understand customers' needs, always seeks the best solution or combination of solutions, for the mutual benefit of AXP and the customer or clientDemonstrated ability to operate in complex situations and under pressureStrong listening and communication skills and consistently follows customer issues through to resolutionCooperation to a positive team environment, focused on teamwork and ownershipInfluences others when appropriate: can make sales, gain agreement or get buy in for ideasHighly sensitive to detect opportunities, offers appropriate, innovative ideas to solve problems or improve processes when routine approaches aren't workingCreates and/or follows plans to achieve work objectives; adapts when priorities changeShows personal determination, optimism,



resilience, and stress tolerance despite difficulties and setbacksAbout UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world‐class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well‐being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About The TeamWe back you with benefits that support your holistic well‐being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesFlexible work arrangements and schedules with hybrid and virtual options with Amex FlexFree access to general on‐site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counselling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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📌 Travel Operations Agent - Hybrid Cdmx (Xico)
🏢 American Express
📍 Xico