Role Purpose:
Customer Service are at the forefront of a fast-paced strategic environment.
Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude.
Customer Service Managers must be organized, engaged with the team and a strong, results-driven, work ethic.
Duties and Responsibilities:
Soliciting and acquiring daily, weekly, and monthly freight
Accurately booking orders and entering data in the system
Developing and maintaining strong customer relationships
Managing equipment/freight balances daily for responsible market
Maintaining freight commitments using system tools
Communication with the customer on load changes, status updates, and late load notice.
Document communication events.
Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.
Quickly and effectively problem solve issues.
Strong follow through and ability to frequently update customers on high profile loads.
Ability to multi-task while maintaining organization.




Update customers on availability of equipment.
Escalate issues to management.
Documentation of customer operating procedures
Working Relationships
Clients
Other Customer Managers
Driver Managers
Sr Customer Manager
Knowledge, skills, experience & education:
Requires strong phone and interpersonal skills
Strong sales work ethic
Excellent customer service and a pro-active mind set
Prior inside sales experience-prospecting, account management, and account development
Strong, results-driven, work ethic
Prior transportation experience preferred
Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
AS400 and TMS familiarity preferred
Demonstrated skill in management of large account relationships
Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
Ability to communicate in detail and ability to recognize what detail is important to each specific customer
Dedicated work ethic
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📌 Mex - Customer Service (Santiago de Querétaro)
🏢 CR England
📍 Santiago de Querétaro