Want to work at a company that aims to be Earth's most customer-centric?
Then meet Amazon.
Amazon has spent more than 25 years inventing on behalf of customers and is now one of the world's largest online retailers and marketplaces.
Our entrepreneurial culture has produced new products and services such as Echo and Amazon Web Services.
The Holiday and Contingency Planning (HCP) team coordinates Amazon's operational response to holidays, planned events and unplanned contingencies.
The goal is to protect the customer experience and limit operational impact, balancing reliability against speed.
As a central coordination team, HCP plans and executes network configuration changes that adjust customer promises and package flow, so the network keeps performing and recovers quickly from disruption.
We are hiring an HCP Program Manager in Mexico to own contingency management for the Mexico network and support HCP programs across LATAM.
Mexico's network faces many kinds of disruption: national and state holidays, peak events such as Hot Sale and El Buen Fin, Semana Santa and Día de Muertos, hurricanes and floods, road blockades and civil demonstrations,



and cross-border (US–MX) flow disruptions.
You will work with stakeholders across all miles and lines of business, including Middle Mile/ATS and Relay Operations, Last Mile (AMZL and DSP network), Fulfillment and Sort Centers, First Mile/3P, Regional Planning and Business Continuity teams.
You will also partner with Legal, Public Policy, PXT and Tech teams, and with the integral HCP team in India and other regions.
We're looking for a hands-on, motivated self-starter who is passionate about using data to make quick decisions and who exemplifies "Bias for Action" and "Are Right, A Lot."
The successful candidate has strong analytical and problem-solving skills, is detail-oriented, and is comfortable working with large data sets.
They communicate complex analysis clearly, build strong relationships with stakeholders, and drive toward simple, scalable solutions to difficult problems.
Key job responsibilities - Based in Mexico, or open to relocation - Own the end-to-end holiday planning

📌 Sr Program Manager, Mx Holiday & Contingency (Xico)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Xico