Nielsen is hiring a Shift Lead / Real-Time Analyst to oversee on-shift performance of call center agents and ensure production targets are met through real-time management of dialer systems.
You will balance queue demands, maximize productivity, and coach teams to excellence.In this role, you will translate performance data into actionable strategies, reallocate agents across queues, and deliver timely updates to leadership while maintaining high morale and strict adherence to data security and#J-*****-Ljbffr