Role Purpose:Customer Service are at the forefront of a fast-paced strategic environment.
Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude.
Customer Service Managers must be organized, engaged with the team and a strong, results-driven, work ethic.Duties and Responsibilities:Soliciting and acquiring daily, weekly, and monthly freightAccurately booking orders and entering data in the systemDeveloping and maintaining strong customer relationshipsManaging equipment/freight balances daily for responsible marketMaintaining freight commitments using system toolsCommunication with the customer on load changes, status updates, and late load notice.




Document communication events.Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.Quickly and effectively problem solve issues.Strong follow through and ability to frequently update customers on high profile loads.Ability to multi-task while maintaining organization.Update customers on availability of equipment.Escalate issues to management.Documentation of customer operating proceduresWorking RelationshipsClientsOther Customer ManagersDriver ManagersSr Customer ManagerKnowledge, skills, experience & education:Requires strong phone and interpersonal skillsStrong sales work ethicExcellent customer service and a pro-active mind setPrior inside sales experience-prospecting, account management, and account developmentStrong, results-driven, work ethicPrior transportation experience preferredProficient understanding of Microsoft Excel, Word, Powerpoint, and OutlookAS400 and TMS familiarity preferredDemonstrated skill in management of large account relationshipsAbility to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closureAbility to communicate in detail and ability to recognize what detail is important to each specific customerDedicated work ethic#J-*****-Ljbffr

📌 Mex - Customer Service (Santiago de Querétaro)
🏢 CR England
📍 Santiago de Querétaro