Field Service Engineer supporting customers in Estado de México and Morelos through on-site installation, maintenance, and repair of analytical and multi-vendor systems. The role involves hardware/software optimization, troubleshooting, preventive maintenance, and collaboration with internal teams to ensure customer satisfaction.
Responsibilities
Install, optimize, and configure hardware, software, and network products at customer sites
Diagnose and resolve product performance issues and perform maintenance and repair services
Advise customers on preventive maintenance and configurations to optimize product performance
Deliver integrated solutions including peripherals, communications, operating systems, and applications software
Collaborate with Support, Sales,



Marketing, and R&D; teams to provide customer solutions
Requirements
Bachelor's or Master's degree in Chemistry, Biology, Pharmacy, or related scientific field
Valid driver's license with ability to travel up to 50%+ of the time
Professional proficiency in spoken and written English
Strong communication, customer service, and problem-solving skills
Ability to work independently and manage multiple priorities in field-based environment
Minimal to no prior relevant work experience generally acceptable

📌 Field Service Engineer / Estado De México - Morelos (Xico)
🏢 Agilent
📍 Xico