Bilingual Personal Auto Insurance FNOL Representative (First Notice of Loss)

Our team is hiring for our FNOL (First Notice of Loss) service center in Juárez. In this role, you’ll be the first point of contact when a claim is reported, gathering accurate information quickly and ensuring every claim is properly documented and routed for next steps.

Responsibilities:

- Answer incoming calls and intake new claims (First Notice of Loss)
- Accurately document incident details, policyholder information, and claim specifics
- Provide clear, empathetic communication to policyholders during a stressful time
- Collaborate with Claims and Underwriting teams as needed
- Meet call volume and documentation accuracy expectations

Qualifications:

- High school diploma or equivalent.
- Fluent in Spanish and English (reading/writing).




- Strong verbal and written communication skills (bilingual English/Spanish preferred)
- Detail-oriented with strong data entry accuracy
- Ability to multitask in a fast-paced environment
- Prior customer service or call center experience preferred
- Insurance/claims experience a plus, but not required, training provided

This outlines the key responsibilities and qualifications for a Bilingual Personal Auto Insurance FNOL Representative (First Notice of Loss) role. Candidates who are detail-oriented, accurate, and comfortable working in a fast-paced environment will excel in this position. Job Type: Full-time

Pay: $17,000.00 - $20,000.00 per month

Work Location: In person

📌 Bilingual Personal Auto Insurance FNOL Representative (First Notice of Loss) (Ciudad Juárez)
🏢 Aguila Dorada Managing General Agency
📍 Ciudad Juárez