DePuy Synthes seeks a Customer Service Analyst to manage end-to-end Order-to-Invoice processes for medical device customers in Mexico City. The role coordinates order entry, fulfillment, billing, and issue resolution across supply chain, logistics, and finance teams while ensuring compliance and service quality.
Responsibilities
Manage complete Order-to-Invoice cycle including order entry, validation, fulfillment coordination, and billing
Serve as primary contact for internal and external customers on order status, delivery timelines, and invoicing
Coordinate with Supply Chain, Logistics, and Distribution teams to ensure on-time and accurate product delivery
Monitor and resolve order, delivery, and invoice discrepancies according to policies and service standards




Identify and support implementation of continuous improvement opportunities in customer service and process efficiency
Requirements
Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or related field
2–4 years of customer service, order management, supply chain, or OTI operations experience
Proficiency with ERP or order management systems such as SAP
Strong attention to detail and ability to manage multiple priorities simultaneously
Proven structured problem-solving and customer issue resolution skills
Fluent Spanish; intermediate to advanced English proficiency preferred
Medical device, healthcare, or regulated industry supply chain experience preferred

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