GE HealthCare seeks a Services Delivery Specialist in Mexico City to lead operational and quality process management, monitoring, and analysis. The role requires strong analytical skills to identify trends, manage performance metrics, and drive continuous improvement across service delivery and compliance initiatives.
Responsibilities
Lead management, monitoring, and control of operational and quality processes requiring high governance levels
Analyze operational data to identify trends, deviations, risks, and improvement opportunities
Develop and monitor KPIs, dashboards, and executive reports for strategic decision-making
Conduct root cause analysis and coordinate corrective and preventive actions for complex operational issues
Manage initiatives related to compliance, quality, preventive maintenance,



and operational excellence
Requirements
Degree in Industrial Engineering, Systems, Computer Science, Data Science, or related field
Experience in service operations, quality management, or operational excellence
Advanced proficiency in Microsoft Excel, Power BI, and data analysis tools
Experience managing SLA compliance, service contracts, and client deliverables
Demonstrated leadership capabilities and ability to work independently
Experience coordinating cross-functional projects with multiple stakeholders
Strong analytical mindset with data-driven decision-making orientation

📌 Services Delivery Specialist (Xico)
🏢 GE Healthcare
📍 Xico