Radiometer seeks a Service and Clinical Applications Manager to lead field service and clinical teams in Mexico, overseeing diagnostic analyzer installations, maintenance, and training across hospital networks. The role combines operational leadership with commercial acumen to drive service excellence, customer satisfaction, and revenue growth.
Responsibilities
Lead, coach, and develop Field Service and Clinical Applications teams with clear KPIs and continuous improvement
Manage installations, preventive maintenance, and clinical training including large public-sector rollouts
Drive service excellence through equipment uptime, fast response, first-time fixes, and effective complaint resolution
Partner with Sales and Key Account Leaders to strengthen relationships, recover accounts, and grow service revenue




Support distributor networks across Mexico and Latin America with technical expertise and performance management
Requirements
Bachelor's degree in Biomedical Engineering, Pharmaceutical Chemistry, Biotechnology, Electronics, or related field
7+ years field service, technical support, or clinical applications experience with in vitro diagnostics or medical devices
3+ years leading and developing technical teams
Hands-on installation, troubleshooting, and maintenance of clinical laboratory or point-of-care analyzers
Experience with Mexican public healthcare tenders and COFEPRIS regulatory requirements
Proficiency in CRM systems and Microsoft Office; working knowledge of IT network requirements for connected devices
Advanced English proficiency, written and spoken

📌 Service And Clinical Applications Manager (Xico)
🏢 Danaher
📍 Xico