At Unity Communications, we are looking for a detail-oriented, empathetic, and highly organized Patient Advocate to join our team in Guadalajara, Jalisco.

As a Patient Advocate, you will serve as a key point of contact for patients, assisting them with medical billing inquiries, resolving billing discrepancies, reviewing patient information, and supporting healthcare providers with administrative and patient account-related processes.

This role requires excellent communication skills, strong attention to detail, and the ability to navigate multiple systems while delivering professional and compassionate support to patients.

If you are looking to develop your career in the healthcare industry while working in a dynamic and collaborative environment, this opportunity may be right for you!

Key Responsibilities

- Handle a high volume of inbound and outbound phone calls while maintaining accurate patient records and database information.
- Manage daily work queues and ensure all documentation is properly updated.
- Provide assistance regarding agency services, programs, and operational inquiries.
- Create, organize, maintain, and retrieve electronic and physical records.
- Sort, label, and electronically file documents, including materials received through overnight processing.
- Collect and review patient information to determine eligibility for available programs.
- Complete Medicaid applications through the appropriate online portals.
- Prepare and review documents to ensure accuracy and completeness.
- Communicate professionally and effectively with patients, coworkers, supervisors, and clients.




- Handle confidential information in compliance with HIPAA and applicable privacy regulations.
- Maintain knowledge of departmental policies, procedures, and healthcare-related guidelines.
- Collaborate with team members and supervisors to achieve departmental goals and maintain service quality.
- Support additional administrative tasks and assignments as required.

Requirements & Qualifications
- High school diploma or equivalent.
- English proficiency: B2, C1, or C2 level.
- At least one year of combined work or training experience as a Patient Advocate or in a related position.
- Computer proficiency and the ability to navigate multiple software platforms and Electronic Medical Records (EMRs).
- Knowledge of HIPAA, FDCPA, and applicable patient privacy regulations.
- Familiarity with Medicaid programs and healthcare assistance services.
- Excellent verbal and written communication skills in English.
- Strong multitasking abilities, including speaking on the phone, navigating databases, and documenting information simultaneously.
- Strong mathematical, analytical, and problem-solving skills.
- Excellent organizational and time-management abilities.
- Ability to work independently and collaboratively in a fast-paced environment.




- High attention to detail and accuracy when handling repetitive administrative tasks.
- Professional attitude and ability to remain composed when handling sensitive or challenging situations.
- Ability to establish and maintain positive professional relationships with healthcare staff and patients.
- Experience with Epic Software is considered a plus.

What We Offer
- Legally mandated benefits under Mexican labor law.
- Grocery vouchers (food allowance card).
- A friendly and supportive work environment.
- Additional benefits and company perks.

Position Details
- Position: Patient Advocate
- Work Location: On-site – Guadalajara, Jalisco, Mexico.
- Work Schedule: Monday to Friday.
- Working Hours: 8:00 AM – 5:00 PM EST.
- Work Arrangement: 100% on-site.

Important: Applicants must currently reside in Guadalajara, Jalisco, and be able to commute to our office.

Office Address:

C. Pedro Moreno 1677, Col. Americana, Lafayette, 44600 Guadalajara, Jal., Mexico.

How to Apply

Interested candidates can apply directly through Indeed or send their updated CV to:

[email protected]

Please include Patient Advocate – Guadalajara in the subject line of your email.

Join Unity Communications and become part of a team committed to delivering exceptional service, professionalism, and meaningful support to the healthcare industry!

Sueldo: $16,000.00 - $17,100.00 al mes

Incentivos

- Aumentos salariales
- Programa de referidos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Lugar de trabajo: Empleo presencial

📌 Call Center Patient Advocate (México)
🏢 Unity Comunicaciones International
📍 México