- Answer customer phone calls to provide information, follow-up, and solutions to their requests.

- Register, analyze, and resolve cases related to shipments, deliveries, inquiries, complaints, and claims.

- Follow up on cases through closure while keeping customers informed of their status.

- Coordinate with internal departments (Operations, Transportation, Warehouse, Billing, etc.) to ensure timely and effective resolution of issues.

- Enter and update customer and case information in internal systems.

- Meet performance metrics, including response times, service levels, and quality standards.

- Maintain clear, professional, and customer-focused communication at all times.

- Identify opportunities for process improvement and report them to the immediate supervisor.

Requirements

- English proficiency: B2 level or higher.

- Bachelor's degree completed.





- Intermediate to advanced computer skills, including CRM systems, email, and basic Excel.

- Excellent verbal and written communication skills.

- Strong analytical and problem-solving abilities.

Key Competencies

- Customer-oriented mindset.

- Ability to work under pressure.

- Strong organizational and follow-up skills.

- Empathy and service-oriented attitude.

- Teamwork and collaboration.

Benefits

- Competitive salary.

- Superior benefits package.

- Professional growth and development opportunities.

- Dynamic and collaborative work environment.

Sueldo: $17,000.00 - $22,000.00 al mes

Incentivos

- Estacionamiento de la empresa

Lugar de trabajo: Empleo presencial

📌 Ejecutivo de Cuenta (Padre Mier)
🏢 Almex
📍 Padre Mier