Are you detail-oriented, organized, and comfortable working with insurance claims and financial databases? Do you have strong communication skills and the ability to manage multiple tasks while maintaining a high level of accuracy?

Unity Communications is looking for an Insurance Follow-up Representative to join our growing team in Guadalajara, Jalisco.

In this role, you will be responsible for monitoring insurance claims, following up on outstanding account balances, verifying payment statuses, reviewing insurance correspondence, and communicating with insurance carriers to ensure accounts are processed accurately and efficiently.

The ideal candidate is proactive, analytical, organized, and capable of working in a fast-paced environment while maintaining excellent service standards.

If you are looking for an opportunity to grow professionally in the healthcare and insurance industry, we encourage you to apply!

Key Responsibilities

- Reconcile account balances between FACS and the client's internal systems.
- Ensure accurate crediting and recording of payments in FACS.
- Access insurance carrier websites and online resources to verify payment statuses, claim denials, and account information.
- Contact insurance carriers by phone when additional information or clarification is required.
- Document follow-up results in FACS and determine the appropriate next steps according to established procedures.
- Review insurance correspondence, update account notes, and perform additional follow-ups as needed.
- Ensure all relevant correspondence is properly submitted and scanned into patient accounts for future reference.




- Manage account routing to ensure proper workflow and processing.
- Utilize assigned work queues and reports to prioritize daily tasks and meet departmental expectations.
- Maintain high-quality customer service and professional communication.
- Develop and maintain positive working relationships with insurance company representatives.
- Handle confidential patient information in compliance with HIPAA and applicable privacy regulations.
- Follow company and client-specific policies, procedures, and quality standards.

Requirements & Qualifications
- High school diploma or equivalent.
- English proficiency: B2, C1, or C2 level.
- Computer proficiency and the ability to navigate multiple databases and software platforms.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage multiple accounts simultaneously.
- Ability to perform repetitive tasks with a high level of accuracy.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills in English.
- Ability to follow established procedures and meet productivity and quality expectations.
- Familiarity with healthcare insurance processes, medical billing, insurance claims,



or accounts receivable is an advantage.
- Working knowledge of HIPAA and Red Flags regulations is preferred.
- Ability to work independently and collaboratively in a team environment.
- Professional attitude, adaptability, and willingness to learn.

What We Offer
- Legally mandated benefits under Mexican labor law.
- Grocery vouchers (food allowance card).
- A friendly and supportive work environment.
- Additional benefits and company perks.

Position Details
- Position: Insurance Follow-up Representative.
- Work Location: On-site – Guadalajara, Jalisco, Mexico.
- Work Schedule: Monday to Friday.
- Working Hours: 8:00 AM – 5:00 PM EST.
- Work Arrangement: 100% On-site.

Important: Candidates must currently reside in Guadalajara, Jalisco, and be able to commute daily to our office.

Office Address:

C. Pedro Moreno 1677, Col. Americana, Lafayette, 44600 Guadalajara, Jal., Mexico.

How to Apply

Interested candidates can submit their applications directly through Indeed or send their updated CV to:

[email protected]

Please use Insurance Follow-up Representative – Guadalajara as the subject line when applying via email.

Join Unity Communications and become part of a team committed to professionalism, collaboration, and delivering exceptional service to the healthcare industry!

Sueldo: $17,000.00 - $18,100.00 al mes

Incentivos

- Aumentos salariales
- Opción a contrato indefinido
- Programa de referidos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Lugar de trabajo: Empleo presencial

📌 Healthcare Insurance Follow-up Representative (México)
🏢 Unity Comunicaciones International
📍 México