$ 17,000.00 (Mensual) Contrato por tiempo indeterminado Jornada completa We are looking for a proactive and detail-oriented IT Analyst to join our team in León, Guanajuato. In this role, you will maintain the seamless operation of our technological infrastructure, providing hands-on and remote technical support to internal users, troubleshooting hardware and software issues, and acting as a key liaison with our US IT team.

Key Responsibilities

- Technical Support: Provide end-user technical assistance and troubleshooting via phone, email, and in person.
- System Maintenance: Diagnose, install, configure, and upgrade software applications, operating systems, and computer networks.
- Issue Escalation: Resolve day-to-day IT issues and escalate complex technical problems to appropriate support teams.
- Cross-Border Collaboration: Serve as the primary technical liaison between the US IT team and Mexico users.
- Inventory & Asset Management: Maintain inventory control and monitor computing equipment, printers, and telephone lines across all EGC Mexico sites.
- User Training: Educate end-users on how to effectively use software tools and IT applications.
- Vendor Coordination: Interact with external vendors for IT equipment maintenance and replacements.
- Quality & Compliance: Comply with and enforce company Quality Management, Environmental, and Health & Safety standards.

Requirements & Qualifications

- Education: Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Experience: Minimum 1 year of hands-on experience in technical support, software/hardware troubleshooting, network configuration, and ERP system environments.




- Language Skills: Intermediate to Advanced English (written and spoken) is required for daily collaboration with US teams.
- Technical Skills:

o Proficiency in MS Office Suite (Word, Excel, PowerPoint) and ERP software.

o Technical knowledge of networks, server troubleshooting, hardware, and OS deployment.

Key Competencies

- Operational & Problem-Solving: High organization skills, results-driven, strong analytical troubleshooting, and problem-solving mindset.
- Interpersonal & Communication: Excellent verbal and written communication skills, patience, accessibility, and high ethical standards.
- Adaptability: Eager to stay updated on emerging technologies and industry trends to continuously improve IT operations.

Requerimientos

- Educación mínima: Educación media superior - Educación Profesional T
- 1 año de experiencia
- Idiomas: Inglés
- Edad: entre 22 y 50 años
- Conocimientos: Conocimiento técnico, Hardware, It, Microsoft office, Microsoft powerpoint, Tecnología

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