About RockPoint Law

RockPoint Law is a U.S.-based law firm dedicated to helping consumers navigate legal claims involving defective vehicles. We are committed to providing clients with professional, responsive, and reliable legal support throughout their cases.

As our firm continues to grow, we are looking for a highly organized, empathetic, and client-focused Legal Staff member to join our remote team.

This role is adecuado for someone who enjoys communicating directly with clients, handling a high volume of phone calls, managing multiple cases, coordinating with internal legal teams, and ensuring that cases continue moving forward.

Previous U.S. Lemon Law or law firm experience is preferred but not required. We provide training on our legal processes, systems, and the fundamentals of U.S. Lemon Law.

Key Responsibilities

- Handle approximately 30–40 inbound and outbound client calls per day.
- Serve as a primary point of contact for clients throughout their legal claims.
- Communicate professionally with clients through phone calls, email, and SMS.
- Provide timely updates regarding case status, progress, and next steps.
- Respond to client questions and concerns with professionalism, patience, and empathy.
- Explain case-related processes and communicate information clearly to clients.
- Request, collect, and follow up on required documents and information.
- Coordinate with attorneys, paralegals, and other internal teams to address client concerns and move cases forward.
- Maintain accurate and detailed call notes, case updates,



and client records in CRM and case management systems.
- Monitor assigned cases for outstanding tasks, documents, deadlines, and required follow-ups.
- Proactively contact clients to prevent cases from becoming stalled due to missing information or pending requirements.
- Identify potential case delays, client concerns, or issues requiring escalation.
- Ensure client inquiries and follow-up requests are addressed promptly.
- Manage a large caseload while maintaining responsiveness and accuracy.
- Maintain a professional, positive, and client-focused experience throughout the case lifecycle.

Qualifications & Skills
- Previous experience in legal services, law firms, case management, customer service, or another client-facing role preferred.
- Experience handling high-volume inbound and outbound calls is strongly preferred.
- Previous U.S. law firm or Lemon Law experience is an advantage but not required.
- Legal education or experience in a legal environment is a plus.
- Excellent spoken and written English communication skills.
- Strong phone presence and the ability to communicate confidently and professionally.
- Excellent client service, relationship-building, and conflict-resolution skills.




- Ability to handle approximately 30–40 client calls daily while managing administrative and case-related responsibilities.
- Strong organizational and time-management abilities.
- Ability to manage multiple cases, priorities, and deadlines simultaneously.
- Experience using CRM, dialer, or case management software is preferred.
- Strong attention to detail and accurate documentation skills.
- Proactive follow-up and problem-solving abilities.
- Ability to work independently, take ownership of assigned cases, and remain productive in a remote environment.

Remote Work Requirements
- Reliable high-speed internet connection (minimum 10 Mbps).
- Computer with at least an Intel Core i5 processor or equivalent.
- Professional-quality noise-cancelling headset.
- Quiet, professional, and distraction-free workspace.
- Ability to maintain client confidentiality and data security while working remotely.
- Availability to work a consistent full-time schedule aligned with U.S. business hours.

What you can expect:

- 100% remote position.
- Full-time, stable remote work opportunity.
- Comprehensive training in U.S. Lemon Law and firm processes.
- Supportive and collaborative team environment.
- Meaningful work directly supporting clients and legal cases.
- Opportunities for professional development and career growth.
- Opportunity to grow with an expanding U.S.-based law firm.

Job Type: Full-time Pay: $20,851.81 - $21,000.75 per month

Work Location: Remote

📌 Legal Staff – Remote (U.S. Law Firm) (México)
🏢 LegalEdge Services
📍 México