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Description and Requirements

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- Own and coordinate catalog-related activities for new customer onboarding and transition into service delivery.
- Collect, document, and validate catalog requirements with transition, service delivery, sales, product, procurement, configuration, ordering, and other relevant stakeholders.
- Coordinate setup of approved products, device configurations, services, ordering information, and supporting catalog content.
- Maintain an implementation plan tracking requirements, owners, dependencies, approvals, testing, readiness, and completion dates.




- Coordinate catalog testing and validation before release.
- Confirm catalog documentation, ownership, contacts, and maintenance procedures before operational handover.

Catalog Governance & Ongoing Maintenance

- Create, update, and maintain customer catalog records throughout the contract term.
- Coordinate catalog additions, modifications, replacements, and removals through appropriate review and approval.
- Maintain version control and an auditable record of requests, decisions, approvals, testing, and implemented changes.
- Monitor catalog accuracy and completeness and coordinate correction of discrepancies or outdated content.
- Track catalog-related actions, risks, issues, dependencies, and escalations through closure.
- Communicate catalog changes to affected customer, transition, service delivery, ordering, and operational stakeholders.
- Support continuous improvement of catalog processes, documentation, controls, and turnaround times.
- Act as the primary coordination point for catalog questions, requests, status updates, and administration.
- Facilitate catalog working sessions, prepare agendas, capture decisions and actions, and follow up with owners.
- Prepare catalog readiness updates, status reports, and supporting documentation.
- Build effective relationships with customers, internal teams, vendors, partners,



and suppliers involved in catalog delivery.
- Communicate risks, dependencies, decisions, and required actions clearly and promptly.

Secondary Responsibilities: Service Delivery Support

After primary catalog responsibilities and priorities are fulfilled, the coordinator may support the Service Delivery team based on business need and available capacity:

- Assist the Service Delivery Manager with routine service administration and coordination.
- Coordinate responses to operational requests and customer queries.
- Track incidents, service requests, technical escalations, actions, and follow-ups.
- Maintain service documentation, reports, action logs, and records supporting contract delivery and SLA reporting.
- Support device ordering, redeployment, forecasting, and order-to-install coordination.
- Monitor inventory information and raise shortages, aging items, or exceptions.
- Support purchase order administration and preparation of customer invoicing information.
- Help coordinate agreed service improvement actions.

Required Skills & Knowledge

- Strong catalog, data, process, or operational coordination skills with high attention to detail and accuracy.
- Ability to organize complex requirements, identify gaps or dependencies, and maintain controlled records through completion.
- Strong planning, prioritization, communication, meeting facilitation, reporting, and stakeholder follow-up skills.
- Ability to work across transition, service delivery, sales, product, procurement, ordering, configuration, partner, and customer teams.
- Proficiency with Microsoft Excel, Teams, SharePoint, and other Microsoft 3

📌 Customer Catalog Coordinator (Ciudad de México)
🏢 Lenovo
📍 Ciudad de México