8D team leader (lead, manage and coordinate) of customer complaints for manufacturing (FA/SMT).
- PS Expert & facilitator for all customer complaints in manufacturing
- Maintenance of quality assurance matrix (QAM) and related Q tools
- Actively coordinate actions to reduce customer complaints or internal escapes. (e.g. AOI , functional escapes)
- Responsible of sharing and evaluating lessons learned in order to lead its sustainability
- Improve systems and procedures (FA/SMT)
- Drive reduction of internal defect cost (IDC) and fall off rate (FOR)
- Perform layered process audits (LPA) and give solutions to open points under his responsibilities.
- Perform Gembas and reviews 6S in production shop floor.
- Reinforce quality controls.
- Creates internal claims towards suppliers for follow up by PQA
- Regular communication within IPN on Q-related topics.
- Follow up of material on “HOLD” to release it (documentation)
- Champion of ALR process.
- Responsible of monitoring Quality controls according to PFMEA.
- Work together with the SMT/FA group to solve quality issues.
- Champion of Quality Basics 1,2,14.
Your profile • Substantial product and manufacturing process knowledge, APQP, PPAP, XFMEA, MSA, SPC, ISO TS 16949
- Problem Solving Methods (8D, Fishbone, 5Why, 6Sigma/Shainin, ...)
- Customer Requirements
- Moderation and communication/negotiation skills.
- Ability to build relationships across different regions (intercultural abilities). High level of intellectual curiosity and open-mindedness to access and solve problems.
- Ability to use inductive and deductive reasoning.
- SPC, Six Sigma project leader.