People Operations Systems Administrator – Recruiting Technology

Employment Type: Permanent, Full-Time

Location: Mexico City, Mexico

Work Arrangement: 100% onsite

Working Hours: Mexico City business hours, with collaboration across Americas time zones

Position Overview

Our client is seeking a People Operations Systems Administrator to provide Tier 2 operational support for recruiting systems and related workflows. This person will help ensure recruiting technology operates reliably for recruiters, hiring managers, interviewers, and candidates.

The position works closely with Recruiting Operations, General People Operations, and People Systems teams. The administrator will manage system-related requests, troubleshoot platform issues, document recurring problems, maintain support resources, and coordinate escalations involving complex configurations, integrations, permissions, privacy, security, or policy interpretation.

This is a hands-on operational role suited to someone who enjoys troubleshooting, managing service requests, working across multiple enterprise platforms, and simplifying complex processes for users.

Key Responsibilities

- Manage and resolve Tier 2 recruiting systems requests through established support channels.
- Maintain accurate case records, requester communications, resolution notes, and escalation handoffs.
- Troubleshoot issues across recruiting platforms such as Greenhouse, DocuSign, Gem, LinkedIn Talent Insights, HackerRank, Harver, BrightHire, Qualtrics, and Eightfold.
- Process approved recruiting workflow requests, including:
- Job-posting changes
- Candidate-record updates
- Assessment updates
- Offer amendments




- Requisition pooling and unpooling
- Temporary job extensions
- Closure of inactive positions
- Independently manage an assigned support portfolio and provide clear, timely status updates.
- Monitor request volumes, ticket aging, service-level expectations, and recurring issues.
- Identify operational risks, documentation gaps, and opportunities to improve service delivery.
- Create and maintain standard operating procedures, runbooks, templates, intake forms, knowledge articles, and self-service guidance.
- Participate in release testing, system validation, quality reviews, and recurring recruiting operations cycles.
- Partner with People Systems administrators on releases, support priorities, and process improvements.
- Escalate Tier 3 issues to the appropriate People Systems owner with complete documentation and business context.
- Support users across Americas time zones and communicate transparent resolution and escalation expectations.
- Handle confidential candidate, recruiting, and employee information with discretion.
- Build additional platform expertise and take on approved support responsibilities over time.

Required Qualifications

- Experience in recruiting operations, People Operations, systems support, service delivery, customer support,



or a comparable operational environment.
- Experience managing a request queue, ticketing platform, or case-management process.
- Demonstrated ability to troubleshoot system issues, follow established processes, and determine when escalation is necessary.
- Strong organizational skills, attention to detail, follow-through, and ability to prioritize competing requests.
- Ability to document work clearly and provide timely updates to users and stakeholders.
- Experience handling confidential candidate, employee, or recruiting information.
- Experience with Jira, Salesforce, ServiceNow, Zendesk, or a comparable ticketing or case-management platform.
- Professional fluency in English.
- Ability to work full-time onsite in Mexico City.

Preferred Qualifications

- Experience administering or supporting Greenhouse or another applicant tracking system.
- Experience with recruiting technologies such as BrightHire, LinkedIn Recruiter, LinkedIn Talent Insights, GoodTime, Gem, HackerRank, DocuSign, Qualtrics, Harver, or Eightfold.
- Background in Recruiting Operations, Talent Acquisition Coordination, People Systems, HR technology, or SaaS administration.
- Experience supporting offer processes, job-posting management, interview operations, recruiter onboarding, or candidate-data management.
- Experience developing or maintaining SOPs, runbooks, knowledge articles, and self-service documentation.
- Basic spreadsheet, reporting, data-quality, and trend-analysis skills.
- Familiarity with SLAs, queue metrics, audit controls, quality reviews, or release testing.
- Spanish fluency.

📌 People Operations Systems Administrator (Ciudad de México)
🏢 Sky Systems, Inc. (Skysys)
📍 Ciudad de México