Destination Manager – Mexico, Guatemala & Belize
Playa del Carmen, Mexico · Full-time, on-site

Lead a destination, not just a department.
Caribbean Tours has been the B2B destination specialist for Mexico, Guatemala and Belize since 2000, creating tailor-made journeys, group tours, for tour operators and travel agencies across Europe.

We are looking for a skilled Destination Manager to lead our Playa del Carmen office. You will report directly to the Managing Director and run the destination as your own business: its team, product, suppliers and results .

What you will do
Lead the team. Manage and develop the in-destination team, set clear objectives and build a high-performance, guest-centric culture.

Own the product. Develop and improve the portfolio across three countries: new programmes, experiences and suppliers that match what European travellers are looking for.

Deliver flawless operations. Oversee every booking from confirmation to post-trip follow-up, including emergency protocols and 24/7 support for travellers in the destination.

Build partnerships. Negotiate rates and preferred terms with hotels, transport providers, guides and activity operators, and bring in new suppliers.

Grow the business. Share responsibility with the Managing Director for the destination P&L.; Grow revenue and margin through new trade partnerships,



higher-value products and promotions.

Represent Caribbean Tours. Be the main in-destination contact for tour operators and clients, host fam trips and site inspections, and represent the company with tourism boards and at trade events.

What you bring
8+ years in travel and tourism, including at least 5 in a leadership or management role

Deep knowledge of Mexico, Guatemala and/or Belize: geography, culture, suppliers and tourism infrastructure

A proven track record in product development, operations management or DMC/ground handling

A commercial mindset, with results in growing revenue and improving margin

Bilingual Spanish/English

Calm judgement under pressure and a commitment to responsible, sustainable tourism

Nice to have
Experience with European or Swiss tour operators

Hands-on budget and P&L; management

Experience in MICE, luxury, wellness, adventure or family travel

Advanced German Language

Why join us
A senior role with real ownership, reporting directly to the Managing Director

An international company with European clients and a product that spans three countries

A company that is growing: we are opening new source markets and investing in our Mexico team.

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📌 Destination Manager (Solidaridad)
🏢 Caribbean Tours
📍 Solidaridad