This position is only accepting applicants already located in Costa Rica

Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its general warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What you will be doing:
The Instructional Designer plays a crucial role in creating and developing captivating learning experiences that align with the strategic objectives of the Transformation & Enablement Network (TEN) for Sales Operations. This role focuses on instructional design, content creation, and performance support development for role-based and competency-based training programs. This position works with subject matter experts to understand needs and identify appropriate training method options. The Instructional Designer will support the creation of eLearning, classroom, and blended curriculums in a high-volume training department. The majority of work will be fully developing eLearning for the Sales Operations organization. The ideal candidate is a creative, tech-savvy learning professional who thrives in a fast-paced, change-driven environment and is passionate about empowering others through education.





Responsibilities:

Instructional Design and Development:

Consults with subject matter experts in various areas of the company to identify business and behavioral objectives through appropriate needs analysis and discovery

Manages a high number of projects to ensure work meets the needs of the business and actively works to keep projects moving forward at all times

Supports self-enabled business teams in training delivery where needed

Creates learning and performance support materials using agile methodology including needs discovery, iteration, delivery, and measurement of training

Incorporates ROI concepts into the analysis, design and development of learning and performance support needs

Establishes working relationships with stakeholders and builds rapport to become a trusted advisor

Works with system developers to understand how a user should use a new system (or changes to an existing system)

Creates learning and performance support resources using tools such as PowerPoint, Amplify, and other multimedia creation applications

Designs performance support and learning materials, such as facilitator guides, job aids, information resources, video, presentations and eLearning based on end-learner needs

Presents projects, plans, and strategy to members of leadership

Actively works to support the creation of processes and procedures in areas where they are absent, where training is requested

Partners with Training & OCM Specialist, and Advisory committee to assist with project development and to support weekly programs such as Orientation, Onboarding, and Leadership Classes

Learning Management System (Amplify):

Performs administrative duties, including, but not limited to: scheduling and tracking of instructor-led training, assigning training, reporting, and testing new content

Responds to incidents, requests, and other basic troubleshooting

Consults with business areas to design LMS solutions to meet business needs

Qualifications:

Bachelor’s degree in Instructional Design, Education, or related field.





A combination of education, training, and experience may be considered in lieu of a degree.

Minimum of 2 years progressive experience in a related field.

1-2 years of experience designing, developing, and implementing eLearning required.

Strong graphic design and multimedia experience.

Project management experience preferred.

Strong graphic design and multimedia experience

Strong written and verbal communication skills - demonstrated ability to produce clearly written learning materials and articulate key concepts in a clear, succinct manner

Ability to work in a fast-paced environment with frequent changes

Strong analytical and critical thinking skills

Self-starter, able to effectively prioritize activities with little direction

Ability to use innovative ways to achieve business objectives

Ability to foster and maintain strong professional relationships

Embraces change, has passion and strong work ethic and a can-do attitude, can foster teamwork, and displays honesty and integrity in all situations

Public speaking skills

Ability to facilitate meetings, classes, and programs when needed

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program

Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

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📌 Instructional Designer (Centro)
🏢 World Wide Technology
📍 Centro