One Call in Monterrey is seeking an Operations Supervisor to lead a team of Customer Service Agents (Care Coordinators) in a fast-paced contact center. You will drive operational excellence by coaching, monitoring performance, and ensuring service quality to hit department KPIs.
The idóneo candidate brings proven people leadership, strong communication skills, and a data-driven approach to improve processes, staffing, and customer experiences while fostering a collaborative, high-performance work
📌 Operations Supervisor, Care Center Leadership (Monterrey)
🏢 ONE CALL
📍 Monterrey
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