Concord Servicing is a technology-driven leader in loan administration, payment processing, portfolio analysis, reporting, and delinquency management with decades of industry expertise. As we launch Link—our groundbreaking new platform, we're building a dedicated in-house QA team to ensure exceptional quality and reliability for our clients. From core platform features to seamless client migrations, our QA function is critical to our platform's success.

The QA Engineer is a hands-on technical role responsible for ensuring the quality and reliability of Concord's Link platform. Reporting to the QA Manager, you'll test core features and client-facing workflows, validate data integrity during migrations, design and maintain automated test suites (Playwright framework and regression testing), and collaborate with developers, implementation, and configuration teams to identify and resolve issues before they impact clients. This position plays a key role in delivering a seamless experience to our user base and is essential to Link's successful adoption.

Responsibilities

Testing And Automation (Primary Focus) Test new features, changes, and product scripts in Link (payments, fees, installments, deferments, and statements) before they reach clients

Build scenario-based tests that verify balances and payment allocations for common and edge-case loan activity

Maintain the automated Playwright (C#)



test suite and keep the regression suite that runs on every pull request reliable

Use AI tools to speed up test creation and debugging, and review AI-generated tests to confirm they catch real problems

Write clear bug reports and track defects through to resolution Client Migrations Validate client data migrated from our legacy system into Link

Write SQL queries to compare balances, payments, and account details across environments

Document test plans and results so business and UAT stakeholders can review them Collaboration (Supporting Role) Work with developers, implementation, and configuration teams to understand requirements and changes

Review requirements and acceptance criteria early to identify gaps and risks

Communicate testing progress, issues, and results clearly to both technical and non-technical stakeholders Requirements Experience with Playwright, Selenium, Cypress, or a similar automation tool (required)

Hands-on experience using AI tools such as Claude or Git Hub Copilot to write, review, and debug tests and code (required)

4+ years of experience in software QA, including test automation

Working knowledge of C#, SQL, and Java Script

Strong manual and exploratory testing skills

Experience with data migration testing, API testing, or Git Hub Actions a plus

Strong English communication skills (verbal and written) Benefits Grocery Vouchers

Internet Bonus

Medical Insurance

Life Insurance

Dental Insurance

Law Benefits

📌 Qa Engineer (Tijuana)
🏢 Concord
📍 Tijuana