Agente de Servicio al Cliente Remoto - Ventas y Soporte
Our client, a leading online retailer, is expanding its customer service team and seeking a proactive and friendly Agente de Servicio al Cliente Remoto - Ventas y Soporte. This is a crucial, fully remote role supporting customers primarily in Mexico. You will be the first point of contact for inquiries related to product information, order status, purchasing assistance, and post-sale support. The adecuado candidate has a passion for sales and customer satisfaction, excellent communication skills, and the ability to thrive in an independent, home-based work environment. Join a dynamic and supportive team dedicated to providing an exceptional customer experience from start to finish. This position offers the convenience and flexibility of working entirely from home, serving clients across the country.

Key Responsibilities

Handle inbound customer calls, emails, and chat messages related to sales inquiries and product support.

Assist customers with product selection, features, and benefits to drive sales.

Process orders, returns, and exchanges efficiently and accurately.

Provide information on order status, shipping details, and delivery timelines.

Troubleshoot customer issues and provide effective solutions to ensure satisfaction.

Maintain detailed records of customer interactions, transactions, comments, and actions taken.





Identify customer needs and proactively offer additional products or services.

Collaborate with other departments to resolve customer issues promptly.

Achieve individual and team targets for sales conversion and customer satisfaction.

Adhere to company policies and procedures in all customer interactions.

Requirements

High school diploma or equivalent; some college coursework or a degree is a plus.

Previous experience in customer service or sales, preferably in a remote or call center environment.

Excellent verbal and written communication skills in Spanish.

Strong interpersonal skills and a customer‑centric attitude.

Ability to actively listen, empathize, and build rapport with customers.

Proficiency in using computer systems, CRM software, and online communication tools.

Self‑disciplined, organized, and able to work effectively without direct supervision.

Must have a stable high‑speed internet connection and a dedicated, quiet workspace.

Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Proven ability to meet sales and service performance goals.

Benefits

Annual salary of 52000 plus commission on sales.

Comprehensive health insurance benefits.

Extensive

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📌 Atención A Clientes (Heroica Puebla de Zaragoza)
🏢 Grupo Cimarro´N
📍 Heroica Puebla de Zaragoza