This position is only accepting applicants already located in Costa Rica

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today

What you will be doing:





The Instructional Designer plays a crucial role in creating and developing captivating learning experiences that align with the strategic objectives of the Transformation & Enablement Network (TEN) for Sales Operations. This role focuses on instructional design, content creation, and performance support development for role-based and competency-based training programs. This position works with subject matter experts to understand needs and identify appropriate training method options. The Instructional Designer will support the creation of eLearning, classroom, and blended curriculums in a high-volume training department. The majority of work will be fully developing eLearning for the Sales Operations organization. The idóneo candidate is a creative, tech-savvy learning professional who thrives in a fast-paced, change-driven environment and is passionate about empowering others through education.

Responsibilities:

- Instructional Design and Development:
- Consults with subject matter experts in various areas of the company to identify business and behavioral objectives through appropriate needs analysis and discovery
- Manages a high number of projects to ensure work meets the needs of the business and actively works to keep projects moving forward at all times
- Supports self-enabled business teams in training delivery where needed
- Creates learning and performance support materials using agile methodology including needs discovery, iteration, delivery, and measurement of training




- Incorporates ROI concepts into the analysis, design and development of learning and performance support needs
- Establishes working relationships with stakeholders and builds rapport to become a trusted advisor
- Works with system developers to understand how a user should use a new system (or changes to an existing system)
- Creates learning and performance support resources using tools such as PowerPoint, Amplify, and other multimedia creation applications
- Designs performance support and learning materials, such as facilitator guides, job aids, information resources, video, presentations and eLearning based on end-learner needs
- Presents projects, plans, and strategy to members of leadership
- Actively works to support the creation of processes and procedures in areas where they are absent, where training is requested
- Partners with Training & OCM Specialist, and Advisory committee to assist with project development and to support weekly programs such as Orientation, Onboarding, and Leadership Classes
- Learning Management System (Amplify):
- Performs administrative duties, including, but not limited to: scheduling and tracking of instructor-led training, assigning training, reporting, and testing new content
- Responds to incidents, requests, and other basic troubleshooting
- Consults with business areas to design LMS solutions to meet business needs

Qualifications:

- Bachelor’s degree in Instructional Design, Education, or related field.
- A combination of education, training, and experience may be considered in lieu of a degree.
- Minimum of 2 years progressive experience in a related field.
- 1-2 years of experience designing

📌 Instructional Designer (San Pedro Tlaquepaque)
🏢 World Wide Technology
📍 San Pedro Tlaquepaque