Job Description:

Company: Nextpower

Location: Guadalajara, Jalisco, Mexico

Job Title: Robot Operations Supervisor

Experience: 4–6 Years

Work Arrangement: On-site

About the Role

Nextpower is expanding its integral robotics operations and building a team in Guadalajara, Mexico, to support remote robotic inspection missions across solar energy sites worldwide.

The Robot Operations Supervisor – Mexico Operations will serve as a key leader within this growing organization, combining hands‑on robot operation with team leadership, operational excellence, and cross-regional coordination.

This role will work closely with Robot Operators in Mexico while maintaining daily communication with supervisors and operations leaders based in the United States to ensure alignment on scheduling, performance expectations, quality standards, and mission execution.

Position Overview

As a Robot Operations Supervisor, you will operate robotic systems while supporting and guiding a team of Robot Operators in Guadalajara. You will help drive operational consistency, ensure high-quality mission execution, coach operators, and act as a primary communication bridge between the Mexico Operations team and U.S.-based leadership.

This position is ideal for someone who is technically capable, comfortable leading people, and motivated to help develop a growing operations team in a collaborative, fast‑paced environment.

Key Responsibilities

Robot Operations (Player/Coach Role)

- Remotely operate and monitor robotic missions to maintain operational proficiency.
- Support complex or high-priority missions as needed.
- Demonstrate operational best practices and serve as a technical resource for the team.





Team Support & Oversight

- Provide day-to-day guidance to Robot Operators in Guadalajara.
- Monitor operator performance, productivity, and adherence to operational standards.
- Assist with onboarding, training, and development of new operators.
- Coach team members to improve efficiency, quality, and operational consistency.

Cross-Regional Coordination

- Maintain regular communication with California-based supervisors, leads, and operations teams.
- Participate in shift handoffs, mission reviews, and operational meetings.
- Ensure Mexico operations remain aligned with global processes, procedures, and performance expectations.
- Facilitate effective communication between Mexico-based operators and U.S. leadership.

Scheduling & Workflow Support

- Assist in managing daily operator schedules and coverage.
- Coordinate workload distribution and mission prioritization.
- Support operational planning to ensure consistent mission coverage across time zones.

Quality & Performance Management

- Review mission execution, documentation quality, and operator feedback.
- Monitor operational performance metrics and identify opportunities for improvement.
- Identify process improvements and elevate operational challenges.




- Support accountability and continuous improvement across the team.

Technical Troubleshooting & Escalation

- Support operators in troubleshooting robotic systems, connectivity issues, and mission-related challenges.
- Determine appropriate escalation paths for technical or operational issues.
- Coordinate with engineering and technical support teams when needed.

Reporting & Documentation

- Provide operational updates and performance insights to leadership.
- Ensure accurate documentation of incidents, anomalies, and mission results.
- Maintain visibility into team performance, operational challenges, and improvement opportunities.

Safety & Compliance

- Reinforce company safety standards and operational best practices.
- Ensure operators follow established procedures and operational guidelines.
- Promote a culture of accountability, communication, teamwork, and continuous improvement.

Qualifications

Required

- 4–6 years of relevant professional experience in operations, technical support, robotics, or a related field.
- Bachelors Degree in relevant field
- Fluency in English and Spanish, both written and spoken, with the ability to communicate effectively with U.S.-based teams.
- Prior experience in one or more of the following: Remote operations or robotics. Technical support or customer service leadership. Operations supervision or team coordination. Industrial automation or technical operations.
- Demonstrated leadership, coaching, or mentoring experience.
- Strong communication, organizational, and problem-solving skills.
- Ability to work on-site at the Guadalajara office.
- Flexibility to support

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